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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Robocallers still beating Nomorobo

While Nomorobo has been great, it seems that robocallers have found a way to beat it. Twice this week, I have received 2 simultaneous dial attempts from a known robocaller (2 different numbers). Nomorobo zaps one, but the other one continues to ring through as a normal call would. Also has the same

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The phone from 1876 dead, now it's ** VOIP

Dear COX, Do you realize that your new and improved VOIP service is not wanted, nor does it work? The traditional copper telephone line is king, as it doesn't require a modem, coaxial cables, electricity, electronic waste, backup batteries, mac addresses, IP addresses, and the like. The telephone in

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Intermittent dial tone,

We have an itermittent dial tone on both wireless and wired phones. Also when on a call the phone will go dead. The phone light on the phone modem is blinking all the time when this happens.

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At least I had a working phone for 24 hours...

I was thrilled to have my Cox phone service restored yesterday afternoon after being without a working phone for 2 weeks. I'm very upset to report that the phone service has now gone out again. I have turned the modem (the 3rd modem I've had in 2 weeks) off and on to reset and the modem light for Te

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Must install a modem for basic phone service

On Friday 5/18 I was working from home & my broadband went down, including phone. Viewing the app told me there was a service issue in the area I saved a screen shot lol) but when I called an hour later the phone rep said no, no service issue and she proceeded to get me back online. When I mentioned

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No phone service for 12 days!

I have not had Cox phone service since July 27 -- no dial tone or calls for 12 days now and counting. Two technicians visited my home on July 30 and were very thorough in attempting to solve the problem. They ran various diagnostic tests and gave me a new modem but could not reestablish the dial ton

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Dropped calls

Our phone calls are constantly being dropped. What can we do?

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Still no local number for nomorobo

Well, there still is no local phone number for nomorobo, and I think this mess is about to go big and wide. I received a mailer this week from Cox, aimed at the entire Tucson market no doubt, announcing the switch to Cox Voice and the availability of nomorobo. Following the instructions provided, ev

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ROBO calls still happening

I posted a while back and was told COX would be implementing a new service to stop the ROBO calls in my area starting in July. Its Aug and I am still getting ROBO calls everyday. Can I get an update? Thanks, Ken

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