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Geri_Ann

New Contributor III

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26 Messages

Thursday, November 8th, 2018

Closed

There is a problem with this website’s security certificate.

When I try to log in from my work computer and check my voice mail or call history, I get the above warning and cannot get in.  When I try to log in to the same area from my home computer, I get a warning that my computer's clock is not up to date or something like that.  What is going on?  How can this be corrected?  Up until a few days ago, I was able to log on and see my call history and download my voice mails.

Geri Ann Sefton

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7 years ago

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Becky

Moderator

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4.3K Messages

7 years ago

Hi Geri Ann, our web administrators are working to restore the security certificate of phonetools.cox.com. Make sure that the time and date are correct on your home computer. You can bypass the “your connection is not private" error in Chrome by clicking on the Advanced link and then “proceed to website” link. The URL should redirect to an https:// login page that is secure. -Becky, Cox Support Forums Moderator

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Geri_Ann

New Contributor III

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26 Messages

Thank you!  The date and time are correct on my home computer, so I don't know why that error keeps coming up.  I'm using Internet Explorer on my work computer, not Chrome, but I do use Chrome on my home PC. 

7 years ago

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Becky

Moderator

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4.3K Messages

Hi Geri Ann, when using Internet Explorer, you can bypass the error message by clicking "Continue to this website (not recommended)." The Phone Tools login page--a secure site with no certificate errors--should then load and allow you to log in. -Becky, Cox Support Forums Moderator

7 years ago

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Geri_Ann

New Contributor III

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26 Messages

I'm still getting the error on my home computer about the date and time not being correct, even though they are totally correct.  I'm using Chrome on my home PC.  What should I do?  Of course, since I'm at home, I can just pick up my landline phone and check my voicemail that way, but I like being able to do it from my PC as well.

7 years ago

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Geri_Ann

New Contributor III

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26 Messages

Your clock is ahead

A private connection to phonetools.cox.com can't be established because your computer's date and time (Thursday, November 8, 2018 at 5:46:28 PM) are incorrect.

NET::ERR_CERT_DATE_INVALID
This is what I get, and when I click on the Advanced Link, I get another message telling me to change the time on my clock, but the time is completely accurate.  Very frustrating!

7 years ago

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LisaH

Moderator

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950 Messages

Hi Geri Ann. We are aware of the issue with the security certificate and it should be corrected within the next 24-48 hours. Please make sure that you delete browsing history and are only using phonetools.cox.com. If you have this site saved as a bookmark or favorite, don't use it until you verify it works correctly. Thanks, Lisa - Cox Support Forums Moderator

7 years ago

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