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Internet
Topics related to internet devices, our services, etc.
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Welcome to the Internet Forum
Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth
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Refund : for outage
How to request cox for refund when there was a mass outage ?
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Customer service hours
This is silly, but I can't seem to find the hours for residential support (except the local store). Oliver tells me there are agents available 24/7, but when I try to click through, it tells me that it's closed and to try later. I am having the same experience with phone support, even though it's af
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Suspicious internet routing
Have been playing an online game everyday for years now and the host is a server farm in TX and periodically the gameplay will start skipping and lots of lag so I will run WinMTR and observe packet loss. Call Cox about it and talk to Tier 2 and they can never do anything. So experienced this again l
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Having trouble getting emails from certain companies (Amex, United health).
Apparently solved AMEX problem by adding several amex email addresses into my contact list at their request. Not sure how to solve united health problem
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Inconsistent Connection
Hi, The last couple of weeks we have had choppy (at best) streaming with our TVs. Never had problems since July until recently. We have to restart our devices/router multiple times a day to start to get connections for a small window. Why is this happening? Thanks.
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Sent Email Recovery
when I search for older (6 months +) sent items from email older emails appear but when I go to open them or download them they disappear while scrolling up. Is there a way to halt, pause the auto delete of older email recovered in search. I want t o download not just view.
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Why does all my email that I receive go to SPAM?
Ever since you all updated your mail service. Especially the Web-mail all incoming emails go to the SPAM Folder. Why? This means that I never receive any emails on my Mobile devices. Please provide me the setting so that I can disable emails going to the SPAM Folder. So that I don't have to go the S
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Packet Loss(Outgoing) and Bad Latency Spikes
Ignore this, this post got flagged and just got posted
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Trying to Understand rg-11 Coax cable
I'm going to be replacing my coax cable running from the street to my house about 100ft. I Currently have a Gigablast plan but Im no where close to gigabit advertised speeds. So I'm thinking about running RG-11 (Series11) cable ti minimise signal loss.I was going to bury the cable in grey conduite a
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