Internet

Had a great install last week!!! Brand new to Cox, after being with ATT (and SBC before that) for the past 20+ years. The original coax to my house was original (30+ years old), so the installer pulled brand new coax to the junction box (with my assistance - push and pull), as we pulled around 200-f

I recently upgraded my internet only getting 10 to 20 mbs instead of the 100. Talked to customer care they said something about a weak signal. So a technician should come to my house within a couple a days to check it out. Everything sounds fine until the advised me I might have to pay 75 dollars. W

I have been a customer of Cox since 2011 (Internet, cable and home phone). I have always (since 2011) relayed my outgoing emails through smtp.cox.net I have encountered only a few problems ... until recently. Over the course of the last five or six months smtp.cox.net has been down or has not recogn

Central Connecticut area since Tuesday around 4 pm, our connection has dropped out failed to reconnect until I physically unplug the power and coaxial cable and wait 30 seconds to plug it all back in. This happens multiple times a day. My spouse works from home and has been for 4 years with absolute

Central Connecticut area since Tuesday around 4 pm, our connection has dropped out failed to reconnect until I physically unplug the power and coaxial cable and wait 30 seconds to plug it all back in. This happens multiple times a day. My spouse works from home and has been for 4 years with absolute

Terrible packet loss spikes every 10-20 minutes 20-60% Errors on Modem TimePriorityCodeMessageSep 16 2019 12:48:563-CriticalT05.0SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;Sep 16 2019 10:03:186-NoticeN/AMDD Recovery fo

My internet keeps getting disconnected at random times thorughout the day. This has been happening for the past 2 years every summer when the temperature starts to rise. The random disconnects stop around September -October when the temperatures go down. I use an Arris SB6190 modem connected to one

I initiated Cox service 10 months ago. Everything was fine until about a month or two ago when the Internet would go out intermittently. Recently, the frequency of outages has increased. Tech visited today and verified signal strength was within specs. Motorola MB8611 (Cox-certified) modem, direct l

Since the changes in Jan 2018 I cannot send multiple contacts the same email. I cannot even send to three or more. I am using MS Outlook 2016. I am now searching for another email provider where I can still use my mail received folders and set up Rules & Alerts. I realize that COX is concerned about

Lets be honest, Cox has been bamboozling its customers for years.... Here's how to get them to take responsibility and maintain the utility provide. The constant interruptions and hiccups in the modem don't stop. You call tech support, and it gets brushed off as "Too many people getting home from wo