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How many days is Cox required to respond to a complaint letter regarding bad cable service? Cox gives the cust. 60 days re; bill problem--you write in but NEVER get an answer. Anybody know?????

Off topic Forum: Internet Forum Posted: 19 Feb 2015 Post Subject: RE: Internet service interruption in the early am hours?? Post author: duhmelCox has had email problems that they are 'working on' since mid-November. It was originally localized to the West Coast but now has spread all over. Peruse t

need to transfer email & contacts from another provider to cox,but cannot find a link for exporting or importing.

Billing issues, not technical Forum: Internet Forum Posted: 12 Nov 2016 Post Subject: Increase in fees twice in less than a year Post author: KimvaWhy has my internet bill gone up first in Feb and now again in Oct with no change in service (Northern Virginia, 2016)? (yes, I know there's a blurb on t

Its getting kind of tiresome that Cox's forum keeps going down for 10-15min about 4-5 times a week. I have made several posts with data, and I was told it was being escalated. What has been the outcome of those escalations? Its sloppy code, plain and simple. Who did the design work?

I just activated Cloud thru Cox and when I try to upload my media files I get "network error", Can anyone help me?

A couple months ago my old gateway died and I started leasing a new ARRIS gateway from Cox. When I installed it I had some trouble getting my wired network to work, and eventually found that the first Ethernet port was bad. By swapping cables and equipment to various ports, it was determined only Po

Day Six of this.... Nothing but empty promises of how hard they're working to fix the problem. Not good enough anymore. Please stop holding my emails hostage so I can move them over to a real email provider.

AZ CableCARD Firmware Update: TiVos will need to be rebooted: All Devices both CableCARD and leased equipment just started a CableCARD update. Seems like a Communications Co could have sent out some sort of notification of the update. Prior version was: OS Ver: PKEY1.5.2_F.p.1601 Build Time: Jun 19

Try all day long to pay my bill and this is all I ever get day after day. We're sorry, but we are not able to process your payment for service: TV & Internet due to a system error. The payment amount has not been deducted from your account at this time.