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Welcome to the Archives

Threads in this forum could have less relevant information, as they are 5 plus years old. You won't be able to respond to these threads, or add followup questions.

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Disappointment in Services

Hello, I'd like to complain about the huge disappointment I've had with your company adding the latest data caps. Much of all communication/entertainment is streamed through the internet. While you say 98% of customers won't be affected, this will not be the case for long. With the addition of Ultra

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McAfee for Mac is worse than what it protects against!

McAfee crippled my iMac/Snow Leopard. It spawns multiple copies of VShieldScan and other VShield processes, even when every "feature" of McAfee is supposedly turned off and no protection is being offered. Every few hours of use, the Finder just dies, requiring a power down. Cox will send you to McAf

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Speed drops on Ultimate tier

I've had a problem with the speeds of my Ultimate tier Internet for a couple of months now. I will get speeds of 300+Mb/s at a max, which is good, but very frequently, sometimes with 10-20 minute intervals, the speeds will drop down to less than 1Mb/s speeds and stay there for several minutes before

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RE: FireTV Firestick

The question has not been solved, just reported to developers. I would appreciate some update. I would have replied rather than report abuse, but seemingly not available. Forum: Apps Forum Posted: 16 Feb 2016 Post Subject: RE: FireTV Firestick Post author: BeckyHi Ken,At this time there is no inform

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Increase in fees twice in less than a year

Billing issues, not technical Forum: Internet Forum Posted: 12 Nov 2016 Post Subject: Increase in fees twice in less than a year Post author: KimvaWhy has my internet bill gone up first in Feb and now again in Oct with no change in service (Northern Virginia, 2016)? (yes, I know there's a blurb on t

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RE: Mini Box - purchase rather than rental

The post by user Domino violates the following two forum guidelines: Relevant Posts and Discussions - For the benefit of other Cox customers please ensure you posts and discussions stay on topic. The Support Forums has been provided for the specific purpose of making it possible for Cox customers to

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RE: How do you make a snake oil salesman look honest

This Domino guy while knowledgable is rude to your customers. Totally unnecessary and it's a pattern of behavior. Forum: TV Forum Posted: 13 Sep 2014 Post Subject: RE: How do you make a snake oil salesman look honest Post author: Dominochazcheese: "Second, Sounds like Advanced TV somewhat, $3 more f

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Hijacked Contact List

My Outlook Contact List has been hijacked and several contacts have been receiving ads for products under my Cox e-mail address. Can this be prevented/corrected? Forum: General Forum Posted: 12 Jun 2012 Post Subject: Hijacked Contact List Post author: LarryMy Outlook Contact List has been hijacked a

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Email Outage Update 3:30pm December 16

Update states that only residential customers are affected this is not true. Forum: Internet Forum Posted: 16 Dec 2012 Post Subject: Email Outage Update 3:30pm December 16 Post author: Frankie First we want to acknowledge the impact of the residential email service outage on our customers. We know t

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Cox channel changes

The following channel changes for Cox San Diego, as posted as legal notices. Similar changes may be pending in your area: Posted 02/23/2014 - NOTICE Cox Communications announces the following change to the channel lineup in our San Diego North and South service areas: effective on or about March 25,

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