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This Cox employee is flat-out lying about the operation of this cable modem. Disabling the SSID broadcast on this modem/router does NOT turn the wireless off. It just, surprisingly enough, disables the SSID broadcast. Your employee is lying repeatedly about something that could very easily lead to a

My guide on one TV only (the other is ok), shows only "to be announced" for all channels. How do I fix this?

Internet speed was recently upgraded in my market. I do currently get the advertised speed. The bonding channels on my modem are currently 1 up 3 down, my modem is capable if 4*8. Is that normal? My modem is listed as a Surfboard 6121 and is really a 6141 if that matters. As long as it works I'm not

I found that on both of my computers that after I uncheck "Display Notifications" or any other setting and click on Apply they revert back to the original setting just like I clicked on Cancel; I tried clicking on Cancel to see if the buttons were switched but that was a no go as well. Is anyone els

Cox pricing structure makes it virtually impossible to figure out how the prices for plans, paks, tiers, etc are put together. I found one page that showed all the channels in Starter,Essential, Advanced,Preferred, Premier and Ultimate (523 channels) plans. Prices for these plans are listed on the w

I have had numerous techs at house several complaints and even tried here for help. I finally was on phone with a Cox representative when she filed a global complaint and was to have them call me.. Well of course that never happened when she could tell my frustration with internet going slow and dis

I am getting popup ads from companies such as state farm auto insurance on my cox email page. I want them to stop... How do I assure that they do not occur?

I hate being redirected to this page every time I just want to read my email. Did it ever occur to the Cox company that maybe customers don't always want to see all of your available services each and every time we log in to read our email? Please tell me that there is a way to avoid getting redirec

I started with the $47 service because I don't really need anything better. 5 months later I'm not getting anywhere near the promised speeds, so I upgraded to one that would get me at least what I was looking for. Now I have the 50Mbps plan and I average around 15Mbps. It really pisses me off that I

hey, I just moved to a new apartment and am getting cox for the first time(under my name) when i signed up my only option was professional install. the fee is no problem and i do not mind paying it but is there any chance that i can try to self install before he is able to come? which will be a week