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Billing issue versus technical issue Forum: Internet Forum Posted: 11 Oct 2016 Post Subject: how can you do an outage when you cannot be there to answer questions or help? Post author: angrycustomerOK so you disconnect my internet at 9.30 pm and have no customer support to explain the unreasonably o

I have saved folders of pictures into Cox Secure Backup. I can see the saved data when I log on to Cox with my PC using the Digi-Data app. When I log on with my iphone or android tablet the folders are showing empty. What is the problem?

Tiffany has been lying to us in Oklahoma. Forum: TV Forum Posted: 28 Sep 2013 Post Subject: RE: Cox and NBC Live Extra/Premiere League Extra Time Post author: TiffanyRHi all, Listed in the table below is the overflow channels in our markets. The South East and Central Market are still being determin

Even since the Christmas week, the internet is becoming so bad for me. I checked the log in my cable modem, and I see I got this kind of logs consistently: Fri Jan 08 16:39:58 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:8e:f2:32:0c:a8;CMTS-MAC

I have the Cisco Whole-Home DVR (8642HDC) and can't figure out how to auto-record a Keyword search. I find references on the Cox site which I believe are for previous boxes, but the techniques don't work. In fact, my URC-8820-MOTO remote don't even have the referenced buttons. I can do the search an

This is a technical forum. Forum: TV Forum Posted: 21 Jan 2014 Post Subject: The Blaze Post author: Orion 7I am joining in the choir on trying to understand the reticence of Cox Cable for adding The Blaze TV to your lineup. I have asked this question in phone calls, emails, through twitter, and now

We've been losing service intermittently for at least a week. The modem won't stay connected. Cox was just out here for the neighbors, working outside at the box. The number given for 24/7 phone support has a recorded message that they're closed on Sundays. Any advice?

Hello, I have the CG3000D and today the modem/router combo reset itself. It erased all previous settings including my wifi network I had set up. Was there a firmware update that was pushed to this device and that is why all of my settings disappeared on their own? I've reset what I can remember and

Is anybody having trouble downloading the anti-virus software from the cox.com website? I'm having problems. The page just show a small crossed out circle where the picture of the product is suppose to be and the download button is not there where the instructions say it should be.

Earlier today I tried to watch the 2nd episode of Manhattan in the On Demand for WGN. The link goes to some episode of Halt and Catch Fire, which isn't even the same network. I repeatedly tried the Manhattan episode 2 links in both Freezone/Cable TV and My Primetime. Both links erroneously opened up