TV

The last 2 nights at supper time I have been getting this error unable to tune to channel-hit exit xre-00021. on 2 boxes but not the main box. It fixes after rebooting, but why is this happening. We just had are last issue worked on with the remote not responding which has been fine in the last week

I recently exchanged my old Contour remote for a new one. It paired for Voice Control and it paired for my TV. However, when I try to pair with my receiver, all I get is "searching for codes" on the screen and nothing else happens. Is there a way to manually find the code screen and enter the code?

I want my old dvr back. This new stream player that stores in the cloud has terrible playback issues. All recordings just stop intermittently and I have to exit and re-enter the dvr recordings to resume. It happens about 6-8 times on an hour long program. The tech support agent I spoke to just kept

Somehow, my system remote(xr11) reverted back to 5 minute ff. How do I get it back to 30 second FF?

I am getting an additional Smart TV. Does each TV require a separate Contour box/minibox?

CBS, NBC, ABC, HBO, Starz, Showtime and few other channels bring up "Please try again" blah, blah, blah (XRE-03059). Did the reset and the refresh. Any ideas how to resolve? Cox website "no outages" in my area (Scottsdale, AZ).

There's an hdmi port on the back of the contour box. How do you switch to use that port? There doesn't seem to be an obvious way to do that. I've gone thru setup and various keys on the remote but don't see any way to switch to use hdmi input

Is it possible to watch DVR programs on mobile devices? This was the main reason I left Cox last year but would like to come back.

Exchanged dvr at cox store a few days ago (not booting), exchanged previous one a year and a half ago (a different problem) at store. On previous exchange, playlist, favorites AND series recording list/manager were "carried over" to new dvr. This recent exchange only the playlist and favorites carri

So I heard on this forum from a moderator that: "We will be moving to a new vendor for our cloud DVR platform as of December 11, 2024". Then I saw this post on Reddit that said they(customer) received a notification that recordings will be deleted when moved to the new system, however the mods delet