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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Broadcast Surcharge

In San Diego County notice of a 33% in the "Broadcast Surcharge" just showed up on my bill. I believe customer's should be able to see which local broadcaster have retransmission agreements with COX and what, if anything, COX is being charged by those broadcasters and what, if any, increase there ha

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Daily Update Time feature

Can the Daily Update Time feature on a Contour minibox expectantly turn on my 20 year old Samsung TV like an alarm clock at 4AM. The TV is plugged info a separate wall outlet so it must be getting some signal from the minibox? It never happened in 6 years since my installation and just started a few

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Next-Gen Cloud TV. Recordings deleted soon.

So I heard on this forum from a moderator that: "We will be moving to a new vendor for our cloud DVR platform as of December 11, 2024". Then I saw this post on Reddit that said they(customer) received a notification that recordings will be deleted when moved to the new system, however the mods delet

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No Season 7 episode 8 on Outlander

I signed up to Starz on Cox so I could watch the newest episodes of Outlander. But there is a problem. There is no episode 8. It jumps from Season 7 episode 7 to Season 9 episode . Cox has all the rest of the episodes except 8. I contacted Starz but they said this is a Cox problem. Please direct thi

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Why did you lock my thread?

I asked why Cox sends letters with "IMPORTANT CUSTOMER INFORMATION INSIDE" on the envelope. A Cox representative posted a link to changing Promotional Settings. Okay. I did that. However, the abuse of that phrase by the marketing department was NOT addressed. Even though I have now indicated that I

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ACC Network

When will COX add the ACC network? Will it be after everyone leaves for another provider?

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loading please wait

When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT... and get stuck there. We have switched boxes but this problem persists. We have a contour 1 box.

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Fast forward, then Play

After I record a program, then playback and go fast forward x6, I see what I want to watch, hit play and it starts playing several seconds ahead. I believe it should back up 4-5 seconds, so I can watch want I want.

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Customer-owned CableCard?

For years I've used a Cox-supplied CableCard and Motorola tuning adapter for my TiVo whole home system. Works great. I'm thinking of adding another TiVo unit and was wondering if Cox will authorize (pair) customer-owned Motorola/Arris M-Cards and tuning adapters. These parts are next to impossible t

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NHL Center Ice programming .....

I saw another thread which asked some similar, but different questions to mine, but it appeared to be "locked" as a thread. Like another customer, I want to know WHY we are no longer are able to get more than ONE showing of any particular Center Ice hockey game ? In the past, we could watch it sever

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