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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Nomorobo Still Not Working

I have had Nomorobo installed since September. It is still not working. I have spent hours on the phone with Cox. After two months they discovered I didn’t have the upgraded service that is required. They installed it. It’s still not working. They won’t do anything more. They say I need to talk with

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Phone Not Working After Service Change

I ordered a large bundle from Cox during black Friday. I told the individual at the store location that I wanted to keep my old phone number. The service was set up and my phone number did not come over. I then called customer support a month later after realizing the phone had not been working. My

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COX VOICE PREMIER

I have Cox Voice Premier being billed at $35. per month. My home phone usage is minimal at best. Is there a phone option with no bells and whistles that I can downgrade to that will reduce my monthly bill. I want to keep the service basically for incoming calls only. We generally use our cell phones

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Busy Signal on wireless phone and TEL 1 light blinking

Today I received the modem from Cox and began installing the digital phone service. I've had a lot of trouble with it. Presently, the modem Tel1 light is blinking with everything connected. When I remove the phone cord, the Tel1 light turns on solid. I am getting a busy signal with the cord plugged

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Simultaneous ring is missing from my options. I am in North Glendale, Az. When will it be available?

Simultaneous ring is missing from my options. I am in North Glendale, Az. When will it be available?

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Phone gets blown up by SPAM calls

Spam, spoof, robocalls still completely out of control- even with nomorobo up and running. Spoofing numbers has proven to be an effective workaround for the criminal harassment industry. Is there any way to challenge calls... have the caller key in a number to complete the call? Would my "Friend in

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Any updates to Cox email working on iOS 12 iPhones?

Hello All, Has anyone gotten their iPhone iOS 12 to work with Cox email? Thanks

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Caller ID on TV not working

A technician installed the Contour box 6 months ago and ever since then no caller ID. A technician has been out twice but could not fix the problem. He tried to reach HDQ in Atlanta but after over an hour on hold -- no answer from them and he gave up. The problem has been elevated to Tier 3 and from

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Phone removal, where are phone call logs

I removed my phone. I went to download the logs from it. I can't find them. Where can I receive the phone call logs from 110418 to when I disconnected the phone? Thank you.

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PHONES DEAD, MANDATORY EQUIPMENT LEGAL?

My phone is dead. Has been for several days. I am told I can't get service any more unless I have a mandatory equipment change outside and inside my home. I use several antique phones. They work with the equipment I have now. I DO NOT WANT THE EQUIPMENT CHANGE. Can Cox force me to do this? It seems

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