Phone

Phone

Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Voice Everywhere App is USELESS

For the last couple of weeks, I have not been able to access the Voice Everywhere App AT ALL. I did change my password, and I verified it worked on every other Cox login. However, with Voice everywhere, I go to use Face ID and get either an Invalid Password error (which I did update in settings) or

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My phone line says LINE-IN-USE. All the handsets are securely on the charging units. Is there a way to reset the phone modem (located in a clothes closet) using Online tools. I cannot even find a Online Chat or technical Phone number.

I have an Internet modem, and a separate Phone modem (in a closet). I'm getting a Line-In-Use message. I have re-seated each phone on the chargers. Is there a way to go Online to reset this specific modem or is pulling the power cord, the only option (requires moving clothes). I see an online Reset,

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Email service has stopped on iPhone and iMac

Cox email service on my iPhone and iMac stopped 48 hours ago. I can access mail at myemail.cox.net and have verified that my device settings for imap and smtp are correct and unchanged with no forwarding or filters in place. Internet service is otherwise uninterrupted and Netgear admin shows both de

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Inbound calls hear ' please enter your password then press pound'.

Inbound callers hear ' please enter your password then press pound'. Tech support sent out two technicians. They replaced the cable - no luck. They advised to replace the modem - also no luck. What do we do next?

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I have contacted support by phone and by cell phone message and Cox app on cell home requesting service tech to come and see why I do not have a dial tone on my house phone. After about 5 tries, I was told I would get a message and email with Schedule. Not

I have contacted support by phone and by cell phone message and Cox app on cell home requesting service tech to come and see why I do not have a dial tone on my house phone. After about 5 tries, I was told I would get a message and email with Schedule. Never got any response. Phone still dead! Now 3

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My phone displaying "No Line" for weeks.

My phone has been displaying "No Line" for a while. Weeks. (I don't use it very often). I don't think there's an interruption in service, I think it's not connected properly. I have both green lights steady on the modem. I have an ethernet from the PC to the modem, a cable from the modem to the cabl

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Toll Restriction

What happened to basic phone service! Why am I forced to economy? To generate higher profits? Is a charge associated with toll restriction? So I can pay for service I don't want in economy and pay more to turn off the economy features I don't want?

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Landline

I can hear a dial tone on my landline, and can call out. However, no one can call me. Help.

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Voice tools not working

My call history in voice tools (website and app) have not recorded incoming or outgoing calls since Apr 21 @ 5:43pm. Anyone else having this problem?

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?Falling behind in technology

On 4/23, at both my house and at my father’s house two doors down, we experienced problems with the telephone service. We made exhaustive notes describing what was happening at each connection point and with multiple phones at each connection point as the problems seemed to vary widely. The people o

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