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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Countour2 Cable Box Audio Out

Are the Audio outputs on the Contour2 HD Receiver powered? In other words, I currently have one old Cisco box that I am replacing, it has its audio (optical) connected through an amplifier to drive in-ceiling speakers. I’ve had problems with the amp, so i want to toss it, but if i bypass it, connect

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Intermittent picture pixelation on all channels

It started approx.4-5 days ago.TV works normally for about 20 to 30 minutes then pixelation starts.Reseting cable box locally or remotely did not resolve the issue.Cox service technician paid us a visit on Saturday 01.06.24 and verified the signal strength is normal.Just after he left problem with p

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I need a new remote!

How would I go about getting a new remote control without having to go to the Cox location?

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DVR and OnDemand service is horrible

DVR recordings and OnDemand stop randomly, . A 30 minute recording takes 1 1/2 hours to watch. Have had techs come out and it’s the signal, but nothing happens to fix it. Next tech comes out and it’s the cable box. Cable box has been replaced so many times, new cables from the pole to the box. Obvio

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On Demand Movies Freeze

Just started happening on my Contour 6 boxes. I'll be watching a movie and it will stop after a few minutes. That period changes - it could be 15 minutes, it could be 5. The movie looks like it fades to black, like it could be a scene change or going into a commercial break. If I go to a different O

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Need Wi-Fi for Cabled TV?

A relative had a very simple Cox setup: one cabled TV plus a basic modem for internet and phone. We wanted to add a TV cable box in another room. Got one from the Cox store and followed the basic plug-and-play setup instruction: coax to box, HDMI from box to (brand new) TV. It said it couldn't get a

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Showtime On Demand

Showtime On Demand does not have Dexter Season 5 Episode 2 available to watch. All other episodes are available..

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oh look, yet another price increase

bill goes up 10 bucks? alredy annoyed with these people.about a year ago i agreed to a deal where i would be LOCKED IN to a rate for 2 years. about 5 months later my bill goes up .when i inquired why since i was LOCKED IN i was told "oh, you still get your discount..our rates hae gone up" that makes

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keeps freezing or I lose sound,

I have 2 Wireless 4K Contour Stream Player, one works fine, the other one keeps freezing or I lose sound, happens on all channels. I have already reset the box several times with no help. Is there something I need t do or do I need a new box

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Customer service

Just talked to not one but two customer service representatives that were of no support to me! They actually upset me more than i was before i called! They immediately were defensive about the price telling me i was basically lucky for the discounts otherwise I’d be paying 365 dollars a month !! Ima

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