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Topics related to our Cox Cable - TV services

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Welcome to the TV Support Forum

Here you can ask, answer, and discuss technical topics regarding Cox Cable TV. Purpose The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account s

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Commercials

Please stop cutting feeds early to local commercials. Even on Spanish channels it cuts from one commercial, displays it for literally a fraction of a second and cuts to something in English. And I’m asking this local commercial ** to stop permanently because I’m tired of f—-ing political ads saying

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Cox store didn't honor new contract rate they gave me

My two-year Cox contract expired this month. Prior to it expiring I went to my local Cox store to understand what type of a rate I would be offered for my next contract. I worked with the gentleman named David Cardenas in the Rancho Santa Margarita Cox store in California. We had a long discussion a

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Network Interruption

Living in the 89011 zip code, Cox network for TV has been offline since 9 pm last night. Every estimate as to when the problem would be resolved has been pushed back and now the Cox app says that they hope to have it resolved but no estimate? What has happened that the system is down for so long?

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Does the clock work?

Just received a new/rerufbished replacement for my older Contour box that was permantly stuck in the boot mode, however, upon sitting down to enjoy my new, working box, I noticed that the majority of the lights in the clock display are Not working, even after playing with the brightness. Is this nor

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Replacing old television.

We are replacing our television. What do I need to do to sell the old one? Will recorded shows be available on the new TV?

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Automatic screensaver is a nuisance

Your automatic screensaver is a hindrance. I need my tv to be on for 12 hours at a time, however the screensaver comes on automatically after 4 hours. I am at my witt's end about this. Why doesn't Cox allow subscribers to have the ootion of having their tv screen on all of the time? Surely I can't b

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Contour DVR says "boot" all the time.

My Contour DVR is saying "boot" all the time now for the last three days. Lately it has been taking a very long time to update (boot) but it would eventully complete. Do I need to get a new DVR or does anyone have any suggestions? Thanks

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Contour Box freeze up all the time?

Have had my contour box freeze up all the time when changing channels. Have replaced this box four times now, still having issues why? Dose cox not have reliable equipment? You really should because of how much you charge for your services. Also have had two techs out to my house and a dude that cal

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Update everyday ughhhh!

Omg seriously cox really needs to have a update every single day? Why? R they seriously updating something every single day? I don’t see any changes so why do they need to have an update every day? I watch tv mostly at night time and my parents watch tv during the day so I’m stuck with the stupid up

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Contour Box shuts down at night

Over the past few days, we've developed an issue whereby our cable box works fine during the day -- with it being on and off for hours at a time -- but when we wake up in the morning the box is shut down and we need to reboot. Sometimes it has to reboot 2-3 times before it comes back on. Again, this

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