Internet

I recently upgraded my internet only getting 10 to 20 mbs instead of the 100. Talked to customer care they said something about a weak signal. So a technician should come to my house within a couple a days to check it out. Everything sounds fine until the advised me I might have to pay 75 dollars. W

Terrible packet loss spikes every 10-20 minutes 20-60% Errors on Modem TimePriorityCodeMessageSep 16 2019 12:48:563-CriticalT05.0SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:09:28:a1;CMTS-MAC=00:7e:95:40:0c:ec;CM-QOS=1.1;CM-VER=3.0;Sep 16 2019 10:03:186-NoticeN/AMDD Recovery fo

My internet keeps getting disconnected at random times thorughout the day. This has been happening for the past 2 years every summer when the temperature starts to rise. The random disconnects stop around September -October when the temperatures go down. I use an Arris SB6190 modem connected to one

I initiated Cox service 10 months ago. Everything was fine until about a month or two ago when the Internet would go out intermittently. Recently, the frequency of outages has increased. Tech visited today and verified signal strength was within specs. Motorola MB8611 (Cox-certified) modem, direct l

we are in gainesville florida. we currently have 300/30 with an arris tg1682 modem and the tv-phone bundle. if we upgrade to gigablast, what modem will they give us? what about the panoramic pods? what about the moca tv boxes? what about the phone? still plugs into the modem? or separate mta? the do

This post is mainly for tech nerds like me who want to be able to do some troubleshooting on their own. Let me start by saying that I've been very happy with Cox service overall. I'm working through an issue with them right now relating to several problems that had been building up for a while. This

Help, why is my upload speed so slow randomly? I've had this issue with my old internet package with an older modem. After upgrading to gigablast speed with the panoramic modem the first 10 min's after installing showed an upload speed of 34 Mbps and then randomly my internet would slow down and my

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Have been receiving weird, obviously spammy emails recently. Will changing my COX password be sufficient to stop them? We use OUTLOOK to receive and send email.

My internet cuts in and out all day long and every day. I have Ultimate Internet package and I have reset the modem, router, and everything else. Is it time to get COX out? I take online courses and I can't keep having this happen. Any suggestions?