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How come customer support cannot tell me the root cause of an outage? They need to tell me this information so that I can troubleshoot my own connection issues.

Even since the Christmas week, the internet is becoming so bad for me. I checked the log in my cable modem, and I see I got this kind of logs consistently: Fri Jan 08 16:39:58 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:8e:f2:32:0c:a8;CMTS-MAC

Chris for the response. But I think an open question about how to get someone at Cox to respond is fair game. There is a reason why it is a cliche that cable service is horrible. There is no apparent way to escalate legitimate issues for resolution. Tim

Ran rgw I-Net speed test and I am getting about 5 Mbps Download and about 18 Mbps upload-- That's horrible and results in a lot of buffering Reset the modem but same result- Using a Linksys EA7500 router Download speed test from router are even worse

I am reporting you, COX. You have abused me and by the looks of if many more. Your people lie and don't give a ---- about paying costumers Forum: Apps Forum Posted: 20 Nov 2012 Post Subject: BAD SERVICE AT HORRIBLE PRICES Post author: nietteI AM PRICE LOCKED IN A CONTRACT WITH COX AND HALF THE TIME

Can u please this answer this person has to much anger at the end of his or her answer to my inquiry Forum: Phone Forum Posted: 22 Jan 2017 Post Subject: RE: Robot calls annoying Post author: TecknowhelpThis is one of the reasons I switched to Verizon Telephone. Not only do they have Sim. Ring allow

Yesterday I received 8 phone calls from 844-308-6820 (they went to voice mail). I have now blocked that number but can you not do something to prevent this kind of abuse for all of your customers? And possibly others nationwide? Forum: Phone Forum Posted: 12 Nov 2014 Post Subject: Cox customers can'

Why did I pay $39 for a thing from mcaffee that's supposed to be free? Forum: Internet Forum Posted: 21 Aug 2012 Post Subject: Internet Connection Issues due to recent McAfee update. Post author: KatieAttention Cox High Speed Internet Customers: A recent McAffee-issued software upgrade is causing so

Why does Cox Starter, Essential, Preferred, Premier, and Ultimate have the same 1 TB (1,024 GB) data cap? If you're paying for Premier or Ultimate you're paying for more speed and want a 2 TB (2,048 GB) or greater cap Also, why are upload speeds so low? They should be at lease 50 down and 20 up, 100

For the last several weeks or so, I've rack up an average of 2000 of correctables per day. A few times, my modem went offline after midnight. I've gone through to make sure all connections are tight. I have no splitters on my line.My modem has only been online for about 5 hours and already correctab