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Not sure why but several of my TV channels are non-functional and do not fix after a hard reset. On pretty much all major networks, including TBS, ABC, NBC, CBS, and many, many, more channels, I get an error screen referencing 3.1.1.2. I called earlier this week, Sunday or Monday, and asked for help

Why does my connection need to go through 5 devices to get to the Cox DNS server? This is presenting too many points of failure for my connection as well as slowing it down. Tracing route to cdns1.cox.net [68.105.28.11] over a maximum of 30 hops: 1 1 ms

When I receive an email on my cox account and want to respond using COX webmail on my laptop I am unable to see the email I am responding to, so it very hard to draft a response when you cannot see the original email. However I do not encounter this issue when I use Samsung Galaxy 6 Smart phone, I c

Any way to find out when an outage for my area in Scottsdale, as will be corrected? I called in twice and all they can say is they have techs working on it. I haven't been able to see any cox service trucks in the immediate area and my neighbors three block down still have internet service. It's bee

How come customer support cannot tell me the root cause of an outage? They need to tell me this information so that I can troubleshoot my own connection issues.

Had major problems last week which resulted from Contour 1 box having multiple faulty tuners. Thanks, Stephanie, for the diagnosis. Had a tech come out and replace both boxes as well as installing a filter on the lines running into our condo unit. Everything was working fine; until today. On the min

I have seen this question come up a couple times, and I think there is some misinformation floating about. CableLabs officially states the requirements here. However, reading through them, I can't see a definite answer. This site here states the minimal is 8db. Other sites say 35dB. Way I see it, th

Even since the Christmas week, the internet is becoming so bad for me. I checked the log in my cable modem, and I see I got this kind of logs consistently: Fri Jan 08 16:39:58 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:8e:f2:32:0c:a8;CMTS-MAC

Chris for the response. But I think an open question about how to get someone at Cox to respond is fair game. There is a reason why it is a cliche that cable service is horrible. There is no apparent way to escalate legitimate issues for resolution. Tim

Ran rgw I-Net speed test and I am getting about 5 Mbps Download and about 18 Mbps upload-- That's horrible and results in a lot of buffering Reset the modem but same result- Using a Linksys EA7500 router Download speed test from router are even worse