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Welcome to the Archives

Threads in this forum could have less relevant information, as they are 5 plus years old. You won't be able to respond to these threads, or add followup questions.

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speed is slow

Again, I am having an issue with the internet speed I should be getting a much faster speed than this http://www.speedtest.net/result/3076319056.png

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internet connection- possible PUP causing problems

I started a new cox account at a new address in March. After a month or so my mac laptop stopped connecting to the internet. First it wouldn't work with wireless, then not wired connection either. Now my PC work laptop won't connect wirelessly. My desk top stopped working wirelessly- I bought a TP l

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Unable to use unlimited online backup

Hi, So I have the Cox Ultimate High Speed Internet package that comes with "unlimited" online backup/storage. So this month I decided to take advantage of this provided feature and subsequently received an email saying I have gone over my data usage for the month. After talking to support I was info

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Some announced price changes

The following appeared in the UT legal section. Dated 06/28/2013: "Cox Communications announces the following changes for our San Diego service area: effective on or about August 1, 2013, Cox will make the following changes to certain one-time installation charges. Cox Digital Telephone installation

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RE: Warning: Malware on Cox homepage.

Questionably Adult Avatar. Forum: Internet Forum Posted: 29 Dec 2013 Post Subject: RE: Warning: Malware on Cox homepage. Post author: BruceWhy did your brother click the link? Your concern shouldn't be with Cox ads...but with your brother's click-happy susceptibility. If it sounds too good to be tru

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cisco 8742hdc dvr - cnf9 on screen

I have been working with this error all day. At first, the DVR recording would not fast forward and then stopped all together. I just froze. I attempted to reboot the DVR by unplugging it, I left unplugged for about 5 minutes and then I returned the power to the unit. I went through it's normal star

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Aren't all fees suppose to be told to the customer up front?

I was never notified that I would be charged $45 for a technician to come to the house when my internet was down. Now I'm suppose to by 3 installments of $15. Isn't there a law somewhere that says they have to tell me what they will charge me for assistance? --Annoyed

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All Services Out since 12am PT (AZ Time)

All services have been out for 3 hours since 12am Arizona Time. TV-Phone-HSI Phone Support has no answers as to what the issue is, could someone please look into the issue. Thanks, Bryan EDIT: All Service was restored at 3:49am

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Client box cannot set up to record shows?

I have the 6 DVR and two client boxes. When I try to set up to record a series from a client box, I keep getting there was a problem, please try again in a few minutes. Is this normal? Am I going to have to set up recordings from the main dvr box? Thank you for your time.

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Gateway Modem Equipment Fee

If understand correctly, this fee is associated with the cable modem/router. However, I returned that device (Cox Solutions Store - Quail) in late November, or early December of 2013. They told me this fee would no longer be charged, so I'm not sure why I am still being charged for this fee. I'm usi

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