Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Welcome
Topics related to our forums capabilities, user preferences and etc.
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Welcome to our new community forums
Hi All, Welcome to our new community forums. We'll be making some improvements and tweaks over the coming months. Feel free to post any questions related to our forums in this thread. Thanks for stopping by!
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How to Update Community Notification Settings
Within our community, you can choose to receive updates for various topics and activities. Additionally, you can choose whether or not you'd like to receive these notifications while signed in, or via an email to your preferred email address. See below to get started.
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Bad service
If I could give zero stars, I would. My bill has continued to go up and every time I have to go into the store to get an adjustment if I don’t catch it months will go by and I have paid an additional $30+. Constantly losing service on my wifi and yet my bill increases.
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CONTOUR PROBLEMS
OUR CONTOUR HAS STOPPED WORKING IN THE LAST WEEK. WHAT CAN WE DO TO GET IT WORKING AGAIN?
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Connected without internet
Before spectrum took over cox, I never had this issue. Now my wifi keeps saying it's connected without internet. I am constantly having this problem now. Im so close to canceling my service and getting something else. Does anyone have a solution before I cancel and file a complaint with the BBB ?
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Spectrum's Bait and Switch for Legacy COX Customers
At this link https://www.cox.com/residential/cox-is-now-spectrum.html , a page that is aimed soley at COX customers who are being transferred to Spectrum, it clearly says - TWICE - "at no extra cost." But when you call Spectrum and ask if your current COX Contour TV tier (mine is the highest) is eli
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Login Issue - Forcing to change user ID
Tried logging into Cox today (first time since switch to Spectrum) Entered login info Chose 'text' as a way to receive security code Entered six digit code Presented with a screen that says "Update user ID We've recently completed a platform update. To continue managing your account and services, pl
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LSU
Can you tell me if the LSU game will be on at 6:30 🕡 because I have people coming over and right now the tv service is out
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User Name
I would like to change my username to OlRedHair. When I go to my profile, there is no way to type anything in that space. Could you change my profile name to OlRedHair for me? Thank you so much.
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Tired of getting ripped off every month!
Time to cut the cable, just like so many of my neighbors! It's easy! I can't remember the last time I watched cable TV!
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