Apps

Last month we upgraded to the Contour2 (Record 6) DVR. And with our previous (normal) DVR we could record shows remotely through the Cox Connect App. Now the request keeps timing out. - "Hmmm, server is taking too long to respond. Please try again later."... That is the message 99% of the time recei

Changed battery due to alert saying battery low—and Now can’t clear tampered alert -I rebooted everything called for assistance but they were unable to clear it. Anyone have same issue?

For some reason, my Homelife cameras randomly stop connecting to the app on my iPhone 6s Plus. Absent all day yesterday, back last night, absent today. The cameras are on, two green lights showing and visible on the control panel. Ideas?

How do I enable HD Auto tune in the Cox Connect App? I have been having problems with this app since May 2019. Reported the issue to Cox, no resolution to the problem to date. Lisa recommended/asked if I had the "HD Auto tune enabled". By the way, I am using an android device. The app only records i

Slow (50Mb/s) downloads for Xbox games. I just had gigablast installed yesterday. Speed test to iPhone gets 400Mb/s. I got Gigablast specifically for gaming. Disappointed.

I've been having quality issues from this web app when trying to watch rented videos on the go, or even HD channels in general through this specific app. However, I have not had issues using channel specific apps such as Scifi, AMD, or HBOgo. They seem to play their HD components very well. I'm not

Two days ago our Contour app stopped working properly. We live in Santa Barbara, CA. The only channels we can watch are upper channels, such as 22,25, 57, 106, 1125. We can’t get any of the regular channels such as 3,4,5,6,8,11,13 etc that we’ve always gotten. It’s been two days since reporting this

I've seen this question asked a million times but not answered. In a foreign country (the Netherlands, Belgium, the Czech Republic, Italy, ...) Connected via WIFI or 4G, doesn't matter. Sending from an IMAP client (tho' the outgoing server is smtp.cox.net, is there any other option?) on my android,

The last few days the contour app will not play channels 53,54,55,56 or 57. I'm in Fairfax County Va. I've tried on my laptop, tablet and brand new Android cell phone. I've even uninstalled the app and reinstalled it. I've rebooted the modem and router several times. I chatted with Cox and they said

No sound using contour app. I’ve isolated it to the sports channels ESPN and all FOX Sports channels. We get picture on tablets with no sound, but no picture or sound on laptop. We’ve spent several hours on phone with tech support. We’ve reset modem at least 10 times. Modem is new yesterday. We’ve t