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adigiand

New Contributor

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12 Messages

Tuesday, October 8th, 2019

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Homelife video date

Lately when I save a video from the Homelife app it is saved with the wrong date (but still has the correct time). This is a new issue. 

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6 years ago

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KevinM2

Former Moderator

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1.5K Messages

6 years ago

Hello, I have submitted a request to have an associate from our Homelife Team investigate this further and reach out to you within the next 24-72 business hours. If you have any questions or concerns, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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LatitiaS

Moderator

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452 Messages

6 years ago

Hi Adigiand,

We received an update from our Home Life Team that an agent tried contacting you. The agent indicated there was no answer, and they left a voicemail message. If you are still experiencing the incorrect date. Please send us an email to cox.help@cox.com with an example of a date/time that a recording was saved. Be sure to include what device you are accessing the App on, version of device and App utilizing.

Latitia S.

Cox Support Forum Moderator -Latitia

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adigiand

New Contributor

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12 Messages

Actually it is now significantly worse. Now not only are they still being saved with the wrong date they are saved with the time now off by an hour (daylight savings issue I would imagine).

On on both iPhone and iPad.

6 years ago

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Becky

Moderator

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4.3K Messages

Hi Adigiand, an update to the Homelife Mobile App was released on 10/23/19 for Apple. Are your devices using Homelife version 10.7.0? -Becky, Cox Support Forums Moderator

6 years ago

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adigiand

New Contributor

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12 Messages

Both are 10.7.0 - phone was updated on 10/23 and I have rebooted it since (no changes). I just tested it by saving a video from 11/6 @4:57 and it was marked as 10/20 @ 5:57. I saved one from 11/2 @ 2:11 and it was marked as 10/16 @ 3:11. What ever is causing the negative date range seems to be progressing with real time (meaning always saving by the same amount of time before).

6 years ago

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adigiand

New Contributor

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12 Messages

6 years ago

I am going to make a new thread for the issue where the activity seems to be listing multiple dates. Please just address the problem with the date and time being wrong when saving videos.

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