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Phone
Topics related to our landline phone service
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Welcome to the Phone Forum
Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account
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Phone Tools issues
I received a criminal harassment telemarketer call a half hour ago and the call did not log into Phone Tools. I've concurrently been experiencing issues logging in to PT- a couple times being taken to a page that is selling Phone Tools (Stay on top of your calls with phone tools) and offers links fo
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ACTION REQUIRED: POOR SERVICE - Digital Phone upgrade and home alarm
Please see this thread on your forum. http://forums.cox.com/forum_home/phone_forum/f/6/t/18770.aspx I too, am facing the same situation. Cox has told me verbally they cannot guarantee my alarm will work which leads me to a costly upgrade and increased monitoring charges. I have been a cox customer f
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Cisco DPQ 3212
On January 10 the Cox tech installed the phone upgrade with the Cisco DPQ 3212 Modem. Cisco's web site shows that this modem is obsolete and does not support it anymore. Why are you installing obsolete equipment? Also the battery that came with the unit will not charge.
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Can only call six countries w/Simply "Worldwide" ??
I am curious about Cox phone service, particularly international long distance rates. I already have Cox internet service. https://www.cox.com/residential/phone/long-distance.html When I set zip code to 44116 (my zip code) in top right of page - Mexico, Canada, U.K, Philippines, Germany, Italy - tha
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Headphones
I am hearing impaired and use a captioning phone with headphones. Callers have difficulty hearing me on my current headphones. Is there a brand/model with left/right cups (stereo) you could recommend?
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Screwed up
Cox needs to really get their act together. Not the first time this has happened, but this is just and example of a voicemail we got from my wife's brother in Oregon. The audio does not have the english bit at the end, just the email transcript. And don't tell me to email you details, you already ha
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Cox Phone Upgrade Incompatible with Home Security System
Question #1; Why do moderators lock down the POTS/VoIP discussion problems, rather than let folks describe their personal experience with this ongoing failure? We just discovered (returned from out of state) Cox's "upgrade" has disabled our security. Thanks god there wasn't a break in, or fire, or a
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