Visitor
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1 Message
billing
Loyal, long time customer here ,about ready to change to another cable company. This is the 2nd month I had to call to receive my bill in the mail . Each time they tell me I have chosen paperless. I have never chosen paperless and never will. The rude lady I talked to today said who ever I talked to last month never changed it from paperless. If I have to call next month, good-bye Cox !!!!
MariaL
Moderator
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744 Messages
14 days ago
Thank you for reaching out to us through Cox Forums and for being a valued member of the Cox family. I’m sorry to hear we’ve put you in a position where you’re contemplating changing to another provider. Please allow us to review your account by emailing us at Cox.Help@cox.com. Be sure to include your full name, complete address, and reference this post.
-Maria
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CurtB
Honored Contributor
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2K Messages
13 days ago
You should be able to change the paperless option yourself by signing into your Cox account and following the path below... or just click the link. You'll be prompted to enter your Cox credentials, and the appropriate Cox webpage will be displayed.
Edit profile settings > Billing options > Paperless billing > Paper bill
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