Hi there. Did you just recently start services? We bill services in advanced, and you may be seeing a partial and a new month cycle. We will need to gather some account information to be more specific to your account. Please email us at Cox.Help@cox.com with your full name and complete address. That way we can take a look at this further for you.
Shaun_A
Moderator
•
72 Messages
1 month ago
Hi there. Did you just recently start services? We bill services in advanced, and you may be seeing a partial and a new month cycle. We will need to gather some account information to be more specific to your account. Please email us at Cox.Help@cox.com with your full name and complete address. That way we can take a look at this further for you.
-Shaun
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