XRE-06014

I "spoke" to a Chat Agent - They said this is a widespread issue, and "hopefully it will be up soon."

Thanks, I'm actually chatting RIGHT NOW, we'll see if they tell me the same thing

35 minutes later and chat tech said troubleshooting tool wasn't working and I'd have to get back in touch in 10 minutes ... ugh !!!!!!!!!!!!!!!!1

So if all of us having the problem we're all going to have to replace our boxes? this is nuts, i'm getting upset with cox

This is what I was just told "Thank you for letting me know, we are having a problem in your area with the DVR playing recordings, I will create a ticket for our next level tech team to work on if"

These Cox techs are idiots. They just follow their scripted menu and if they something fails, they make up a reason. This is NOT the DVR boxes - playback isn't working on the Contour app either. The problem is probably their cloud server. We've had issues for months with playback failures (freezes, sound drops, etc.), and after numerous calls and a couple of tech visits, they finally admit there's and issue and suggest we use OnDemand to watch those programs. Never mind that we're paying for the DVR services we're not receiving. 

I completely agree! They sure didn't need an engineer when I paid my bill this morning. I'm definitely considering dropping Cox once and for all. I've had more problems with them in 2 years than I've ever had with any other cable company.