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dkretzschmar

New Contributor

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6 Messages

Thursday, December 28th, 2023

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XR15 Remote Not Pairing with Samsung TV

I just purchased a Samsung TV, QN65S90CAFX, and the installation of the TV went fine. The Samsung remotes work as expected. Now I am trying to pair the XR15 to the TV. The initial pairing, with the 3 digit code, went well. However, the Volume and TV on/off could not pair with the Samsung codes provided by Cox. I contacted Cox tech support and they had me go through the same steps I had done before. Then they said they had exhausted their bag of tricks and I needed a new remote. I went to the Cox store, exchanged my remote and got the same results with the new remote. This is totally unacceptable. 

Note that I have an older Samsung TV and the older remote, XR11, and it programmed and worked just fine. I even tried pairing the old remote to the new TV and got the same results.

Is this a common problem with new Samsung TVs and Cox remotes? What can be done to get the remote working as advertised?

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2 years ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

2 years ago

First what code did you try? I found these; 12051, 10766, 10814, 10060, 10178, 11959, 10702, 10650, 13118, 11755. I assume you tried the 12051 since that is what came up when entering the model number but try the others too. If none of those work, try the manual search method using the instructions below.

  1. press and hold setup till the light turns green.
  2. press 991
  3. press channel up, channel up, channel up... Until the tv turns off.

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dkretzschmar

New Contributor

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6 Messages

Thank you for your reply. You provided 3 codes that were not in the list when pairing for volume and on/off. Unfortunately they were not successful. 

I just finished a phone call with a Cox tech rep where I went through all the pairing steps again on the XR15. No joy. She was baffled, as Samsung is a popular TV brand. She also said that the channel up, channel up suggestion could be used for the XR11 remote, not the XR15.

Since I had an older remote, XR11, she suggested pairing that with the TV. Went through all the pairing codes and Channel up, Channel up steps. No joy. Her recommendation was to use the Samsung remotes to control those features that could not be paired with the Cox remote. The purpose of the Cox remote is to negate the need for multiple remotes.

I am very frustrated at this point that there is not an acceptable solution.

2 years ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Sorry. Not all devices are compatible. You could get a universal remote and program it for the Cox box if your looking for one remote bliss.

2 years ago

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dkretzschmar

New Contributor

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6 Messages

2 years ago

I am pretty disappointed with Cox that their remote cannot pair with a popular Samsung TV and the answer is that "Not all devices are compatible". Totally, totally unacceptable!!!!!!!!!!!!!!!!!!!

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Sorry, I can't change reality🤷. Also, you know I am not a employee right? I am just a user like you.

2 years ago

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25_yr_cox_user

New Contributor II

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7 Messages

2 years ago

List of codes for newer remotes for Samsung from the internet

10812 12051 10702 13382 10178 10060 10030 11959 10766 11632 10814 11575 10650 11060 13118 11755 10587 10482 10427 10408 10329 10217 10056 10032 10019 11903 12268 12280 12281 12284 11597 10090 12278 11581 11454 12253 10037

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25_yr_cox_user

New Contributor II

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7 Messages

2 years ago

Another list of codes to try

12280100601081211060
12281101781163210587
12284104081070210217
10766104821145410329
10814 115971225310650
10032 119591190310030
10056100901042711575
13118122781158111632
10702100601195910766
11903110601058710329
10814106501048210032
10030101781001911575
11597104271040810217
10090100561158110037

From How to pair a Comcast Xfinity remote to Samsung TV (knowtechie.com)

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dkretzschmar

New Contributor

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6 Messages

Thanks for all the remote codes. There were some new ones for me... and I was hopeful. But, no joy.

2 years ago

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MichaelJ

Moderator

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1.8K Messages

Hi dkretzschmar, 

 

I also have a Samsung TV and the following steps worked when pairing my Contour remote: 

 

https://www.cox.com/residential/support/pairing-or-unpairing-the-contour-remote.html

 

I hope they will work for you 

2 years ago

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dkretzschmar

New Contributor

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6 Messages

Thanks for the response Michael. That is a good link for remote pairing AND in a perfect world should work. In trying to get the on/off and volume to work on the cox remote, the 5 digit codes usually work, but, in my case, no. Right now I have to use the Samsung remote and the Cox remote... not ideal.

2 years ago

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DannyS

Moderator

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579 Messages

dkretzschmar, have you attempted a search without codes.  This can be done by holding the A and D buttons on the remote.  Until the LED at the top of the remote turns green.  At that time press 991, the LED will blink twice.  Then begin hitting the channel up button slowly and repeatedly until the TV turns off.  Once that occurs, press the OK/Select button and the green LED should blink twice.  Then you can try hitting the power button to see if the TV turns back on.  If not, you may need to do it again, as if you go to fast.  It may not catch the correct code. Hopefully this helps with the programming. 

2 years ago

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dkretzschmar

New Contributor

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6 Messages

2 years ago

Solution...

I feel a little silly after the Cox technician showed up and figured out what was going on. The Samsung sound bar was blocking the TV IR sensor port. Because the Cox remote uses an RF signal, everything on the remote worked (with any remote orientation) except for those functions that required a direct path TV IR input (ON/OFF and Volume). Now, I can get on/off and volume by ensuring a direct IR path to the TV sensor port.

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