New Contributor III
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11 Messages
Will Powerkey Cable Cards Stop Working In October?
Hi. Earlier I asked if cable cards for TiVo will continue to be supported by Cox because some cable companies are stopping support (Optimum) or no longer providing them to new customers or existing customers if their card stops working. However, I’m now being told that the PowerKey cable cards have a date flaw and will stop working some time in October. I’m not getting any answers whether this applies to all PowerKey cards on all systems or just some. So, I’d like to know if anyone knows if this applies to cards supplied by Cox here in Phoenix? Other cable companies are sending letters saying their cards will no longer work, but I’ve received no letter from Cox and there’s nothing on my bill. Thank you for any info.
RaquelD
Moderator
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216 Messages
1 year ago
This page on the Cox website will list some information about the Cable Card service; https://www.cox.com/residential/support/cablecard-features-and-limitations.html For assistance on your account specifically, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on X/Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you.
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DoubleDAZ
New Contributor III
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11 Messages
1 year ago
Done, but it seems like a simple yes/no question.
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DoubleDAZ
New Contributor III
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11 Messages
1 year ago
Thanks for responding so quickly. I have to admit I’m only mildly relieved. I don’t know enough about the technical stuff, but it seems strange that some are being told the reason support is being stopped is because the cards will no longer work. Now I know cable companies all use somewhat different technology and I hope that’s the case. I guess I’ll find out for sure pretty soon.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
1 year ago
If you haven't already read it, see this article. Even if the Powerkey issue doesn't stop cable cards(CC) from working, Cox is eventually going to move from QAM to IPTV which will make CC absolute. Because of this, I don't think they will put too much effort into a fix when they can upsell people to IPTV boxes which makes Cox more money. Comcast is at least giving a single IPTV box for free so maybe Cox will do something similar. Remember this is more than just CC not working. I don't have any data, but I would think a majority of Cox's cable boxes use CC inside them. If nothing else, Cox will probably stop installing/swapping/supporting CC used in Tivos and other 3rd party devices by October, if they haven't already in some areas. The writing is on the wall. You could switch to IPTV cable boxes but if I were you, I would look into streaming devices like Youtube TV on Google TV/Chromecast.
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bryaninphx
Valued Contributor
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914 Messages
1 year ago
Many Long Term TiVo users on the TiVo Community Forums have already switched to YouTubeTV. That seems to be the most popular. I'm considering my options as well. My top 3 are:
YouTubeTV
Sling TV
Direct TV via Internet
I absolutely refuse to rent a Cox IP box and Panoramic WiFi, which I believe is required for a Cox IP box.
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