CuriousJ's profile

Contributor

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68 Messages

Monday, May 22nd, 2023

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Voice announcing every input or change

I accidentally sat on the Contour remote and now every time I push a button, change channel, change volume, etc a voice speaking extremely fast tells me what is happening. I tried the B button for Voice Guidance but found that it’s already turned off. Help, this is super annoying!

UPDATE: Resolved using settings on TV remote, not a Cox remote 

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Honored Contributor III

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5.7K Messages

2 years ago

You must have a bumpy rump.  Accessibility Settings > Voice Guidance.

Contributor

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68 Messages

As I said, Voice Guidance is off but it’s still happening.

Honored Contributor III

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5.7K Messages

How is your B key programmed?  Accessibility Settings > Remote Shortcut

Moderator

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4.3K Messages

Hi CuriousJ, I think we've all had the experience of sitting on our remotes at one point or another! The key to your question--and your answer--is "a voice speaking extremely fast". Voice Guidance offers 3 'Speech Rate' options; Regular, Fast, and Fastest. There are several ways to access the Voice Guidance settings, so we have several troubleshooting paths to choose from. You can speak "voice guidance" into your remote, you can speak "accessibility" into your remote, you can press the B button on your remote, and you can access the Settings menu as Bruce suggests: Contour button / Gear icon (Settings) / Accessibility Settings / Voice Guidance. Please confirm that you were able to get this resolved. -Becky, Cox Support Forums Moderator

Honored Contributor III

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5.7K Messages

Another way to deactivate Voice Guidance is to program your B key to launch Voice Guidance.  After reprogramming the key, exit all menus and double-tap the B key.  Contour will pop up an option to either enable, disable or just toggle back-and-forth until it catches.

The Guidance feature is kinda buggy.

Moderator

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4.3K Messages

Thank you, Bruce! I got so caught up in the Voice options that I forgot to mention the B button.

@CuriousJ, since Voice Guidance is Off, turn it on and off a few times. Like Bruce says, there are some quirks with this feature. Also, try resetting your cable box by unplugging the box for 2 minutes then plugging it back in. Give the box a full 15 minutes to complete the reset. I'm not sure if this will work, but give it a try. Let us know. I can send a signal to your box if needed. -Becky, Cox Support Forums Moderator

Honored Contributor III

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5.7K Messages

2 years ago

UPDATE: Resolved using settings on TV remote, not a Cox remote 

Then you sat on the TV remote and not the Contour remote.  Voice Guidance on Contour reads all text on the screen but is silent when you press Volume.  Moreover, Contour can't access the settings within your TV.

Contributor

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68 Messages

Thanks Captain Obvious, that’s why I said “not a Cox remote”. You need to find a hobby other than this.

Esteemed Contributor III

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3.5K Messages

No need to be rude. Bruce helps out a lot more then you do here.

Honored Contributor III

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5.7K Messages

I hope your TV has a BIG button remote.

Honored Contributor

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1.9K Messages

Ok ladies, quit the catfight. 

Honored Contributor III

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5.7K Messages

Ironic how you named yourself after a cat.

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