We are sorry to learn of your video troubles and we definitely want to help. Can you tell me if you are receiving an error message or code on the screen? What specific troubleshooting steps have you attempted thus far?
Taken literally, that sounds like it's not connected to a working power source. Have you tested the electrical outlet being used? If that's not the cause of the issue and there's no indication the box is booting when it's plugged back in, it may have failed and will need to be replaced.
LatitiaS
Moderator
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425 Messages
9 months ago
Hi evelyncyr,
We are sorry to learn of your video troubles and we definitely want to help. Can you tell me if you are receiving an error message or code on the screen? What specific troubleshooting steps have you attempted thus far?
Cox Support Forums Moderator
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
9 months ago
Not powering on or not giving you a picture? What model box and how do you have it connected to your TV?
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CurtB
Honored Contributor
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2K Messages
9 months ago
Taken literally, that sounds like it's not connected to a working power source. Have you tested the electrical outlet being used? If that's not the cause of the issue and there's no indication the box is booting when it's plugged back in, it may have failed and will need to be replaced.
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