Visitor
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1 Message
TV Picture on repeat-Frozen in the afternoon only
This issue start last week. The channel gets on repeat the last 10 seconds or the picture is frozen but this happens only in the afternoons. Other channels and guide are not available and this issue will not matter which channel are you watching.
I did change the box and channels. There are no other electronics close with exception of the TV.
DustinP
Moderator
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1.1K Messages
2 months ago
Hello islas33,
The issue may not be the equipment if the box was swapped and the issue remains. This could be a possible issue we need to look at while the issue is present to get an understanding what steps to take to solve it. We have a support available to receive you and look into this further. When you have a moment, could you please email ust at Cox.Help@cox.com with your name, complete address, and the URL to this forum comment? With the issue you find happening only in the afternoons, it may be best to reach us at the time the issue is present to better ascertain things and determine the next step.
-Dustin
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cjsaggau
Visitor
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1 Message
1 month ago
I am experiencing something similar with what I am calling “digital blurring”. Picture breaks up and blurs. This is on both TV’s and only in Cox channels. I have Roku and there are no issues with the images from streaming services, just Cox. As a point of reference, I am in Mesa by 56th and Power if it is just a local issue with my neighborhood.
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