Hello. I can certainly understand your concern with loss of service. You can check for updated restoration times via the Cox app and/or by emailing us at cox.help@cox.com -Allan
When storms cause widespread damage, Cox typically must wait for the local electric company to restore power before they can begin restoring cable services. If they don't know when power will be restored, they can't provide a good estimate for when cable restoration will be completed.
Allan
Moderator
•
2.3K Messages
11 days ago
Hello. I can certainly understand your concern with loss of service. You can check for updated restoration times via the Cox app and/or by emailing us at cox.help@cox.com
-Allan
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CurtB
Honored Contributor
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2.1K Messages
10 days ago
When storms cause widespread damage, Cox typically must wait for the local electric company to restore power before they can begin restoring cable services. If they don't know when power will be restored, they can't provide a good estimate for when cable restoration will be completed.
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