TV can't stay connected

There is no error message.  My screen goes blank for an indeterminate period of time, usually between 1 and 5 minutes.  If I try to use the remote, it says there is a connection issue and my remote won't work right then.  Eventually, the show either resumes or I am returned to the Welcome screen and eventually to my TV show.  I have regretted every day since I got your "new" cable box.  It shuts down my TV repeatedly and routinely, and it ruined the live recording capabilities that made me stick with Cox in the first place.  

I’m truly sorry for the inconvenience you’re experiencing. To ensure you get the best possible assistance, please reach out to my team directly by emailing cox.help@cox.com. We’ll be happy to look into this further and get things resolved for you as quickly as possible.

I emailed that address, but I never get help when I get redirected to a support email.  Could you please follow up and make sure someone responds?

Thank you, Sarah 

sepeterson164 Please send us an email at cox.help@cox.com and include your full name and address. Thanks!