They don’t care

Long time customer. All services through them. TV, premium channels, internet and 5 cell lines. Just need a replacement remote. They want to charge $10 for me to go pick one up. $20 to send me one. I even have Cox complete care. So does that mean I schedule a service call? Then they determine I need a new remote. They replace it for free? That would cost them more than sending me a remote. It’s normal wear and tear. Not busted up. It’s old. They don’t care to have a customer go somewhere else. There is good competition out there now days.