Visitor
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2 Messages
There seems to be a connection issue
On certain channels that I watch I get there seems to be a connection issue try again even after checking TV and cable boxes are firmly connected and not damaged and then tuning back to the channel in a few minutes it never works even a day later I try to go back to the same channel I get the same message what's up with that I'm so fed up with this
JuanC
Moderator
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101 Messages
3 days ago
Hello,
I'm very sorry to hear you are having issues with your cable tv. We'd love to help. Please reach out to us at cox.help@cox.com or through Social Media (Facebook, X, etc) so that we can address your issue and get it resolved as quickly as possible.
-Juan
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CurtB
Honored Contributor
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2.1K Messages
2 days ago
Do you have a Cox wireless TV box? If yes, connection issues can be caused by the weather or nearby Wi-Fi networks. Issues can also be caused by your appliances, such as microwaves, Bluetooth devices, halogen lamps, dimmer switches, baby monitors, large metal objects (refrigerator, oven, water heater, etc.) and more.
Issues could also be caused by poor signal strength. Have you had Cox check that?
When you contact Cox as @JuanC suggested, ask them to verify your TV subscription includes the missing channels.
(edited)
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