Subscribed channel not working on Spectrum Stream TV VIP plan

I have Spectrum Stream TV VIP plan in Orange County, CA area

I have add-on for Cinemax package, MGM+ package, The Movie Channel package

and I am missing a whole lot of premium SUBSCRIBED channels.

Customer service is terrible 

reboot you devices - well I don't have any cox/spectrum cable boxes.  I use the Spectrum TV App on my personal streaming box AND/OR via browser on my computer at my home (same address as my subscribed services).  Neither of these devices should require a reboot for certain channels to show up on the app.  Next thing customer service recommended is sending a TECH out to my home.  What is the TECH going to do???  The subscribed channel are not being broadcasted to my account, how is he/she going to fix it at my home.  They are going to do some programming on the APP at my home?  This APP is not personalized to me.  The subscriptions are personalized.  This is utterly ridiculous.  The level of incompetence is mind boggling. 

This is a list of channels that are part of my subscription, but do not show up on my Spectrum TV APP at my home (not any other location, my home, the same address on my account, on my subscription)

31
39
53
96
99
109
260
261
262
281
282
285
286
287
288
422
480
501
503
504
595
2030
2031
2033