Still Can Not Watch Netflix or Paramount +

I posted about a couple of weeks ago that I cannot access my Netflix or my Paramount+ without subscribing through COX. I spoke to one of the COX Rep and she did not know that COX has changed. She was able to verify it while I was on hold.

So again, Why is COX blocking my access to the other apps that I pay for monthly? I had no issues before the change that was made.

SteveR

Responses

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LatoyaJ

Moderator

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86 Messages

11 months ago

stever143, thank you for contacting us. Cox is not blocking access to any 3rd party Apps on Contour. Customers have the ability to log in with their own account information. If you need further assistance, please feel free to email us at Cox.Help@cox.com.

Cox Support Forums Moderator

stever143

New Contributor

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3 Messages

I realize that Cox is not "blocking" my access but, every time I attempt to access other apps I get a message that I have to contact Cox and subscribe.

So again, I was able to do without any issues before Cox made the change that the Cox customer service rep confirmed. And she did confirm that I needed to go through Cox.

11 months ago

rcz58z58

New Contributor II

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5 Messages

my paramount plus hasn't worked for the 6 weeks I've had cox.. same problem as others..

11 months ago

SteveA1

New Contributor III

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20 Messages

11 months ago

Thanks for the update -- Beginning around 16 August I lost access to Apple and Paramount through the Cox Contour Box. After about 2 weeks I am able to access Apple but Paramount + remains an issue. I can actually sign into the Paramount account using the TV but not through the Internet connection option on the TV. When signed in, I can see the shows and movie selections at the Main Menu but when I select one to watch, I receive a Message stating the "Content is not Available, try again later"

I followed Cox's troubleshooting advise to reset, reboot, and clear the cache but nothing has worked so far. Their other suggestion is to replace the Contour Box, but since I have many shows and movies recorded, I am holding off on this option.

I believe my internet connection is OK as Netflix offers a "Check the Internet Connection" function under their Get Help menu option. Internet Checks are "Green" and the speed on the main Contour Box is about 20 mbps while the repeater box speed is about 50 mbps. Paramount+ does not work on either box. I switched the Boxes and the speeds follow with the Boxes so I don't believe it is a cabling issue.

I have a Roku stick and Paramount+ works when I use it. The Netflix speed on using the ROKU stick is about 130 mbps

I am patiently waiting Cox (or Paramount) to make an Update that resolves this issue

jmmallin

New Contributor II

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3 Messages

11 months ago

I just signed up for Paramount + yesterday. The 50% off from Paramount was too good to pass up. I have full functionality on the Paramount + app on my iphone and on my pc. Not so on the Cox Contour box. Same problems as above. On the Contour, I can view available shows and put them on my watch list. When I want to view one, the circle just spins with a gray screen then times out, then it says try again at a later time. Please Cox, fix this issue. Not being able to watch the movies I paid for on a 65-inch screen with surround speakers is a deal breaker.

rcz58z58

New Contributor II

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5 Messages

I've had the same issue for the 6 weeks I've been using Cox. Most Cox reps won't even acknowledge its a problem.. however, one tech person did say it was an issue they are working.. apparently not very fast.. she did tell me if I have a smart tv, I should be able to bypass the contour box and watch direct from the smart tv.. however, I guess my tv isn't that smart..

11 months ago

ColleenD

Moderator

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1.7K Messages

11 months ago

Hi everyone. We're aware of an intermittent issue with access to the Apple TV+ app. We are also aware of an ongoing issue with Paramount+ freezing and buffering. Teams are working to resolve both of these issues.

SteveA1

New Contributor III

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20 Messages

Good Evening ColleenD -- thanks for confirming this is a Cox/Apple/Paramount issue and not issues with individual customer's equipment or cabling. I will continue to check and repost on the various threads where I have posted before

Have a great night

11 months ago

Awcorwin

New Contributor II

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10 Messages

11 months ago

I am having the same issue with the Paramount Plus app. I can sign in, pick my show or movie, it spins and spins, then “Error. Something went wrong. Please try again later”. Cox Complete Care was NO help. All of my other apps on my Contour box work just fine. Max works. Netflix works. Hulu works. Prime works. NFL Sunday Ticket on YouTube works. Paramount Plus logs in, but then spins. The problem is evidently with Cox. What is the problem???

SteveA1

New Contributor III

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20 Messages

My issue began on or about 16 Aug so it has been 1 Month. Cox did reach out to me about a week ago to state they are aware of the problem and are working on a resolution. This happened about two years ago and it took Cox/Paramount about a month to "update" their programs so they were compatible again. I am able to use a ROKU stick on my TV and view Paramount Plus or watch it on a computer/tablet. Best of luck/patience to all of us

11 months ago

rcz58z58

New Contributor II

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5 Messages

I also plugged in my roku stick and have access to paramount plus now.. it's been 7 week since I signed up with Cox and not able to get paramount plus on the contour box. Multiple Cox phone calls with none of their agents aware of the issue.. However, I did get ahold of a tech support person who FINALLY acknowledged YES, there is a problem and they are working on it..

11 months ago

Shariel

Moderator

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277 Messages

rcz58z58, i am sorry you're having issues accessing Paramount Plus on our Cable Box. This is a known issue and is being looked into. We would not be able to apply a credit for the service since it is not billed directly through Cox. We do apologize for any inconvenience this has caused. I am glad you were able to connect your Roku and access your content.

11 months ago

tap1364

New Contributor

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2 Messages

11 months ago

I have the same issue with Paramount Plus, I turned in my old receivers for new ones and all the other apps works except Paramount Plus. I get an error message saying "Something went wrong. Please try again later". I rebooted the app, the internet, my Tv and still the same error.

Does anyone know how to fix this problem???

Thank you

Awcorwin

New Contributor II

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10 Messages

I know one way to fix this problem... cancel Cox and go to Verizon Fios. I don't want to do that, but I will if I have to, and if Cox doesn't fix this issue. This is ridiculous.

11 months ago

Awcorwin

New Contributor II

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10 Messages

You mean this screen???

11 months ago

SteveA1

New Contributor III

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20 Messages

I agree with Awcorwin that one way is to cancel Cox... See my earlier post as I am able to use a ROKU stick with my TV to obtain Paramount Plus.

I had this issue about two years ago and it lasted about 45 days. The current issue started around 16 August. I believe it will be a software/firmware update by Cox and/or Paramount Plus that will fix the issue. Until then, all I will do is wait as rebooting, restarting, deleting cache, and other suggestions are not able to make the "software systems/programs" talk to each other

Replacing the box will likely not help as the box on the shelf will need the same software updates.

Good luck and patience

11 months ago

Vegassteve

New Contributor

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1 Message

Similar issues with MAX. Keep getting error code APPS04036.

11 months ago

JulianN

Moderator

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284 Messages

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

11 months ago

SteveA1

New Contributor III

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20 Messages

11 months ago

Good Morning Cox and all who have this issue. I checked access to Paramount + today and it appears to finally working. My issue started around 16 August and is working as of this moment. After the initial round of resetting equipment, clearing the cache, and not exchanging the Contour Box -- Patience won!

Good luck to the many others who may still be waiting for the "update" to restore access to your 3rd party Apps

Shariel

Moderator

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277 Messages

SteveA1, thanks for reaching out and sharing your update with us. We appreciate you.

11 months ago

jmmallin

New Contributor II

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3 Messages

SharieIH and others,

Celebration appears a little premature. I was able to view a Paramount + documentary movie on my Cox Contour box just fine. However, moving the cursor around the screen and launching the movie were very sluggish.

A bigger problem came when trying to watch episodes of the new Frasier. After coming to a point where it looked like a commercial would have been inserted, the show stopped and my screen went back to a spinning circle. The show eventually crashed and gave an error message and the Paramount + app stopped. I was returned to the Contour app list. Same result when trying to watch episodes from the 2023 and 2024 seasons.

Cox, please keep working on the Paramount + app. It’s better than it was, but all the problems are not yet fixed.

11 months ago

DannyS

Moderator

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579 Messages

Hi jmmallin, thank you for the update. Appears some progress is being made. Apologize for the time is has taken so far in addressing these concerns and look to have them fully corrected as soon as possible.

11 months ago

SteveA1

New Contributor III

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20 Messages

Thanks for sharing. We have had no issues over the past few days.

Just curious if you have access to Netflix and can conduct a "Check Internet Connection"?. It is accessible from the Netflix left side menu under the Get Help option. Our main Contour Box has a speed of about 20 to 25 mbps while the Repeater Box has a speed of about 50 mbps. At first I was thinking the Main Box low speed was the issue and it would need to be replaced OR the cabling to the Main box was bad. So, I swapped the boxes and the Repeater Box maintained its speed using the wiring from the Main Box location. The Main Box also kept its low internet connection speed using the cabling from the Repeater Box. Conclusion, the wiring is ok.

The Main Box may still be under performing but since it is working and we had lots of stored shows, we will absolutely wait until updates will no longer keep it current

Good luck and patience to all who still have this issue

11 months ago

jmmallin

New Contributor II

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3 Messages

I tried the Paramount + app again and now all seems to be working. The app did not get stuck where commercials would have been inserted. Thank you Cox for fixing.

11 months ago

Welcome to the Cox Community

stever143