New Contributor II
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23 Messages
Samsung TV and Cox remote XR15 flaky
I have a Samsung UN49NUB00FX2A which works sometimes with the remote. I have spent hours on the phone with support. My last go around after trying 3 or four different remotes and giving up resulted in hours later returning from dinner out the remote magically working. WTH, then it stops working whenever it chooses. The TV isn't that old and my wife, who is not happy wants to buy a new TV as she watches TV when going to bed. So I'll spend $$$ for what a $30.00 remote. All Cox can do is send another remote. The Samsung remote works fine, but not as convenient as the Cox remote (when it works).
So am I the only one with issues
Bruce
Honored Contributor III
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5.7K Messages
2 years ago
What is the remote sometimes not doing? The Cox remote only controls a few commands on a TV: power, volume, mute and HDMI Input.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
Is the LED on the remote green or red? Trying to see if the remote is in RF mode or IR mode. My guess is there is some kind of interference with the remote that comes and goes.
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Bruce
Honored Contributor III
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5.7K Messages
2 years ago
I can only state the obvious. Good batteries? Is the IR receiver on the TV smudge-free? Have your tried other codes to pair the TV?
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Bruce
Honored Contributor III
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5.7K Messages
2 years ago
This is weird. TV remote works all the time, but the Cox remote works some of the time.
After swapping the remote five times, a complete stab in the dark would be to ensure your HDMI-CEC settings are disabled.
Contour: Contour button > Settings (gear icon) > Device Settings > Power Preferences > HDMI Device Control
Samsung calls it Anynet.
I've noticed Contour can sometimes sluggishly respond to inputs, so perhaps this is the reason for "some of the time."
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