New Contributor
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1 Message
Restart message
Several days in the last two weeks I have been met with a we seem to have a problem message with a prompt to restart. This is first thing in the morning and after it reboots it is fine for the rest of the day. I do have an older-maybe 10 yo- DVR. I’m thinking it’s time to upgrade but would welcome any suggestions.
HeatherS
Moderator
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124 Messages
4 months ago
Hello Donna. I'm sorry you have to keep rebooting your cable box in the morning. This usually indicates that the overnight update was not able to be completed. For account-specific support, please email us at Cox.Help@cox.com so we can communicate while protecting your private account information, I will leave this post up for community engagement as you have requested. Our team is available around the clock, 7 days a week. Please feel free to email us at any time.
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