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edrocker's profile
edrocker

New Contributor

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17 Messages

Friday, August 30th, 2024

Closed

Remote voice command not working

When pressing the microphone button, the light on the remote turns blue and Contour is not receiving my voice commands. When I release the button, the light turns green. So now I can’t do any searches using voice command. Any ideas? And yes, I have unpaired and re-paired the remote to my system.

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Updated 

1 year ago

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LatoyaJ

Moderator

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86 Messages

1 year ago

edrocker, You may need a new remote. We can help you. Please feel free to email us at Cox.Help@cox.com.

Cox Support Forums Moderator

 

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edrocker

New Contributor

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17 Messages

It magically started working again. 

1 year ago

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LisaH

Moderator

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950 Messages

I am so glad that this is working again.  If something like this happens again, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

1 year ago

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