Remote schedule on dvr

I both perceive and understand the simmering rage that seems to be boiling just below the surface of that post. Grok.

Nah, I'm cool. 😀 I'm just saying that if this could have been handled by reviewing a help option, it could have saved everybody some time.  But if it can't be handled that way, maybe Cox should make that option available in a future release of the Contour app.

Sorry I wasted your time, you could have just scrolled by. 

You didn't waste anybody's time.  We all learned something about the Cox app.  But I am curious if help for how to set a DVR recording from the app is described anywhere other than in the moderator's post.  It's possible, no mention of setting a recording from the app is made if you don't have Cloud DVR.  The first sentence in my first post is still appropriate with the added qualification "for other than Cloud DVR".  It's probably better not to mention an option if you can't do it.

Hi Everyone, all DVR customers can set up recordings using the Contour App and watchtv.cox.com. It doesn't matter if you are subscribed to Cloud DVR or if you use a cable box with a hard drive DVR. I just tested both options to ensure nothing had changed.

GregP1  I just used a desktop browser to check the https://watchtv,cox,com website and I don't see a record option when tapping a program in the grid.  It just includes Watch and Episodes (information).  Were you only referring to when the Contour app is used?  I remember when record was an available option from a TV grid listing using a desktop browser, but that was a long time ago. 

I followed your instructions and when i click on the program it doesn’t give me an option to record, only to watch.  I was trying to record on nbc The Americas in Sunday night

I followed your instructions and when i click on the program it doesn’t give me an option to record, only to watch.  I was trying to record on nbc The Americas in Sunday night

Moved,

Did you happen to find any place where Cox documents this? Also, can a moderator confirm?

This may help better understand the capability of the services; https://www.cox.com/residential/support/identifying-your-cox-digital-receiver.html

No, it's another process-of-elimination.  Becky said schedule with the app or watchtv.cox.com is available for all DVR customers, but I know from personal experience it doesn't work with Cox TV.  Cox doesn't document what Cox TV does or doesn't do.  We are Cox's unwanted stepchildren. 

RaquelD  That link displays 404 Error: Page not found   

So, are you saying it doesn't work with Cox TV AND Contour 1? Or is Cox TV the same as Contour 1? Is the solution as easy as OP getting different boxes?

It doesn't help that there are more moderators on this forum than there are active users. I don't put specific blame on the moderator though. The problem is Cox's shift from technical support to customer service which is when they stopped telling employees to fix problems and instead focus on trying to make the customer feel better about the problem. when you hire the wrong people and then train them wrong and then force them to follow a specific script and policies, how can you expect decent support? and that's when it isn't contracted out to third parties. these people not only get even less train then Cox employees but there is the added disadvantage of a language barrier that hinders communication. I can take hard to understand and I can take troubleshooting with someone that is following the script but not both at the same time. 

I wish I could DM you what I just wrote and deleted.  With a repeat of last night, I may click Reply.  

I wonder if Cox chose not to turn that feature  on for users to save money or they just didn't want us talking to each other individually.  Big Brother could probably see them anyway.

Avoid Cox.

The forum kind of had PM/DMs. It wasn't obvious, but when friending someone, it allowed you to attach a note, which acted as a PM. You could only do one per person though. Was enough to give them a private email to continue the discussion. It was one of the features removed when Cox moved to this junk Khoros platform. It also added the need to click "show more" whenever a thread gets over a number of posts. Can't customize your profile or use custom icons either. Bunch of other bugs too, like issues with the censor bot blocking words which aren't curse, not blocking words that are, and even blocking certain script in hyperlinks. It seems Khoros isn't just forum platform, but an entire system to incorporate posts from Facebook/Twitter/this forum/email into one UI that they can interact with. See here. Looks like they have queues, so that might explain why people report sending moderators email but not getting a response or it is taking days. If no one is assigned to the email queue, none of the emails get answered. Last, it might explain why moderators have been making the period/coma typo when posting links.

CurtB wrote:

Avoid Cox.

Yea, even if you happen to be in a place where Cox offers fiber, you also need to be in a place that has a second fiber ISP for competition, or else the 1.25TB cap is enforced. It's the only fiber ISP I know of in the entire US that has a bandwidth cap. Total money grab. If it really was needed, it would be everywhere, not just the places that don't have fiber competition. Then there's the issue that their ONT don't have coaxial output, which means all QAM service (normal boxes and cable cards) won't work. You need to switch to IPTV which usually means wireless boxes, which usually means renting their gateway. However, if you sign up for 2Gbps service you are extra screwed, because the gateway Cox uses doesn't even support 2Gbps in fiber mode. So, there is no way to get Cox fiber 2Gbps service along with Cox TV service. 

Moderators who do reply to emails don't provide help anyway. They just regurgitate the same thing over and over.  Their primary objective is to clear their Inbox, not actually help.  Cox Support used to be a reliable source for information and assistance.  Most of them now are hardly better than chat.

Avoid Cox.