Hi, I apologize your remote stopped working. When you press a button on the remote does any light come on at the top of the remote? I also recommend trying fresh batteries if you have not already. You can swap out the remote at a cox solution store or you can email us at cox.help@cox.com. Please include your name, full street address, and a link to your forum post
CurtB
Honored Contributor
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2K Messages
1 year ago
Take the old remote to any Cox store. Tell them your name and the service address. They'll replace the remote free of charge.
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GregP1
Moderator
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307 Messages
1 year ago
Hi, I apologize your remote stopped working. When you press a button on the remote does any light come on at the top of the remote? I also recommend trying fresh batteries if you have not already. You can swap out the remote at a cox solution store or you can email us at cox.help@cox.com. Please include your name, full street address, and a link to your forum post
Greg
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