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Programming interruptions
Why are there so many interruptions during programming and dialog to insert a commercial? After returning to programming, 15 to 30 seconds have been missed. This is on Cox Contour
New Contributor
•
1 Message
Why are there so many interruptions during programming and dialog to insert a commercial? After returning to programming, 15 to 30 seconds have been missed. This is on Cox Contour
NicPan
New Contributor
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1 Message
2 years ago
This is happening to our too. Show will come on from commercial then a cox cable just starts playing in the middle of a show for no reason at all. If I change the channel and go back it has the show back on. Sometimes I have to do this 2 or 3 times to make the commercials stop playing. Very annoying. Cox should be paying us for the interruption not us paying them. Fix it.
It doesn't matter what channel or time it just does it all the time. Then you can't even rewind the show since I have to change the channel so it goes away so we're missing parts of the show we were watching.
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ChrisJ2
Moderator
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500 Messages
2 years ago
Hi, there. I'm really sorry for the issues with your TV service. If switching off and back on the station corrects the issue, it is likely something we can fix. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're happy to help.
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ChrisJ2
Moderator
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500 Messages
2 years ago
Hi, there. I'm really sorry for the issues with your TV service. Please email us the physical address, also and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We want to correct this for you.
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CurtB
Honored Contributor
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2K Messages
2 years ago
Do you have DVR service? Do recorded programs include the Cox commercial? Does Contour only buffer the current channel or does it buffer the last N channels watched where N is the number of channels that can be recorded/watched at the same time?
I have Cox TV Record 6. I can up channel 5 times and it will buffer an hour for all 6 channels.
NicPan If Contour buffers multiple channels, why can't you reverse the program you were originally watching?
SherryE If changing channel stops the Cox commercial, just quickly press Last twice.
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scotlynda
New Contributor
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1 Message
2 years ago
The same issue has been frustrating me also. The commercials are typically breaking into CNN and CNBC programming and are for local (Scottsdale area) advertisers. I'll try the channel change discussed by another poster.
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