Paramount Plus on Contour

Thanks yes, that apparently worked. After the regular overnight reboot, it is working. But we are getting a lot of ads; we are paying for Paramount Premium but on Cox we're getting paramount Essential. On iPhone and computer there are no ads during the show.

Paramount Plus has stopped working on my Samsung series 8 TV about the time the short cut to paramount was put up by Cox.  I can sign in to Paramount Plus on the Cox Contour Link but get the add version instead of the premium version. Cox needs to file a trouble ticket with Paramount Plus to resolve this.  It still will only load about 10% of the time.  I could put up with the TV app not working if the Contour version would work as add free. I have watched the same show on add free with a run time of 47 min.  ON the Contour Link, 60 min with ads

To trouble shoot this , I have confirmed that the router (about 5 months old), the Samsung TV are updated on firmware and current.. Samsung tech support has spent several hours going through the TV remotely and confirmed that they see nothing wrong with its operation.  The TV has a strong wifi signal.  Cox was less than helpful as their tech support by phone did not know how commercials were coming over the contour link.  Other attempts.  Static DNS was assigned,- no help.   Rebooted over 20 times in this process - no help.  Deleted apps many times and reloaded - no help.  Later today  I will run a cable from the router to see if a faster data speed helps anything.  However, I am seeing this complaint about the contour link in several places.

Deleted apps

This should have solved it.  Paramount recommends signing out of the app...on Contour...and then back in again.  I suggest...between signing in and out...clearing the cache within Contour.

forums.cox.com/.../contour-and-paramount

We are having the same problems described above. Tech came out today. Changed out the main  contour box but the problem trying to play episodes on Paramount plus app continue. I can access and play episodes on the secondary boxes on my other tvs but am unable to use the app on the main box. After the tech left and could not explain why this was happening,  I decided to try moving the main box to another TV to see if the same problem persisted. It did but moving one of the secondary boxes to our main tv worked perfectly.  I feel like this is a Cox problem and not Paramount plus.   Is Cox going to address this?

Hi, there. I'm really sorry for hear about the issue you're having with Paramount+. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I want to help. 

I have the SAME ISSUE with the Paramount Plus App on my Contour boxes.  I can log in no problem.

But then when I choose my show or movie, it just spins and spins and I get this... 

 I go to the settings/support tab on the Paramount Plus app, and it says my Device ID is Not Available?   Is this Paramount Plus app on the Contour system corrupt?

I just spent over an hour on the phone with cox technical with no solution. Paramount plus quit working when i got new contour box because of old box quit working. I can get into app ok but circles for ever and get an error message anytime i try to go to the actual show. Has to be something different on new box. Seems a lot of people with same problem.

Hi there. Have you tried clearing the cache using the above method? If that has not worked, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We want to assist you.