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randylund

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2 Messages

Wednesday, June 14th, 2023

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on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgraded our area and now this ???? 

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Updated 

2 years ago

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Accepted Solution

Becky

Moderator

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4.3K Messages

2 years ago

Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator

2

JAF

New Contributor

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3 Messages

Thanks for the update.  Do you have an estimate of how long this will take.

2 years ago

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Jenjengus63

New Contributor

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2 Messages

This is just ridiculous.  For the amount of money we pay you every month, the outages happen every week- NO EXAGGERATION!   All of our local and done cable channels are doing this in the Wichita area.  Time to look for something else I think.  

2 years ago

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Bmckeown

New Contributor

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1 Message

2 years ago

I am having the same issue. Just started today

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Zzonie

New Contributor

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2 Messages

Here, also.

2 years ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

2 years ago

Have any of you tried resetting the box? If so, any effect? Wonder if a bad guide push went out to the boxes after an upgrade.

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Jim_in_OKC

New Contributor

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1 Message

2 years ago

Same issue here in OKC.  What's up COX?  Resetting my contour box had no effect on the TV Guide issue.

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skelebunny13

New Contributor

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1 Message

2 years ago

Same here, basically all the local channels have disappeared and show LA/PEG. I reset the box and it didn’t help (Las Vegas, NV)

1

Trump_2024

New Contributor

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1 Message

Same, did a system refresh no help. (Arizona)

2 years ago

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NativeBorn

New Contributor

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1 Message

2 years ago

Yes! Woke up to the same problem. Wanted to hear all about the Las Vegas Golden Knights Stanley cup celebrations and all local news stations are down. Cox has had a lot of issues lately with outages and now news stations being down again. This has happened before. 

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Jenjengus63

New Contributor

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2 Messages

Same here in Kansas.  It’s really getting old.  But make that cable pmt and DONT BE LATE!!!

2 years ago

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CurtB

Honored Contributor

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2K Messages

2 years ago

No problem with Cox TV (Contour 1) listings .  It's a Contour (Contour 2) thing.

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Bruce

Honored Contributor III

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5.7K Messages

2 years ago

I think the key word is "local" which may point to OTA.

This appeared to have occurred with an HDHomeRun tuner.

If you search "la/peg" silicondust you'll see the result; however, it's just a cached result.

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Becky

Moderator

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4.3K Messages

2 years ago

Hi Everyone, I wanted to provide a quick update. Our video teams have confirmed that all of the following issues are related:

  • Local channels in the Guide display LA/PEG
  • XRE-03114 error is displayed on screen
  • Local channels are missing or displaying green screen when viewed through the Contour App and WatchTV.cox.com

Thanks again for your patience as we get these issues resolved for you today. -Becky, Cox Support Forums Moderator

9

JAF

New Contributor

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3 Messages

Thanks for update

2 years ago

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mrios6

New Contributor

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1 Message

So the question is are we getting a refund for service not provided?

2 years ago

Darkatt

Honored Contributor

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1.9K Messages

If they are down for 9 hrs, would you like to know how much of your CABLE bill will be refunded? If your cable bill itself is 180$ a month, (I know a bit of an exaggeration), and Cox provides lets say a 12 hour credit, you get a whopping 3$. I agree you are due a credit, but you will need to wait till the outage is completed and everything back up, before they can credit you the actual time you were out. I use an antenna myself. 

2 years ago

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standekansas

New Contributor

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3 Messages

I am considering an antenna.  I don't watch that much TV and the Cox TV service seems to be becoming less reliable.The service techs seem to only know two solutions as noted elsewhere here.

2 years ago

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lewfer53

New Contributor II

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3 Messages

Channels are back and viewable, but won't allow recording. Claims a subscription to the channel is needed in order to record. These are all local broadcast channels.

2 years ago

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JAF

New Contributor

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3 Messages

2 years ago

Same here in Phoenix area. Lots of LA/PEG showing up

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DRVEGAS

Valued Contributor

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410 Messages

2 years ago

Is anyone having any luck by unplugging and replugging the ac ?

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Becky

Moderator

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4.3K Messages

Hi Everyone, the issues with Contour TV XRE-03114 errors and LA/PEG showing in the Contour Guide have been resolved. At most, you may need to reset your cable box by unplugging the power for 30 seconds. If you continue to have any issues with your cable boxes, please start a new Forums thread or email my team at cox.help@cox.com. -Becky, Cox Support Forums Moderator

2 years ago

WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Hi Becky. Any word on what caused the problem? Did it have anything to do with Public, educational, and government access television(AKA PEG-TV)?

2 years ago

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DRVEGAS

Valued Contributor

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410 Messages

Unplugging and replugging it is working 👍

2 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Yup...you deciphered it.  On our billing statements for cable TV, Cox charges a PEG Fee of $4.64.  The "LA" is Local Access.

It appears this glitch only affected local affiliates.

2 years ago

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