New Contributor
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25 Messages
no signal for certain channels
A small number of channels are not watchable on any of my cable boxes; the channels are 3,17,19,76 and 300. This has been happening intermittently for a number of years. Cox technicians have been at my house to troubleshoot: they check the signal strength at the telephone pole (where the cable branches to my house), at the roof (where the cable goes into the attic), and at the cable boxes that then connect to tv sets; the result is always that the signal strength is fine; and that's where they give up.
Has anyone else experienced this type of problem and, if so, how was it resolved?
JulianN
Moderator
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326 Messages
6 days ago
Hello, I am very sorry you’ve not had the best experience with Cox in regard to channel issues. I understand how that can be frustrating. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
-Julian
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CurtB
Honored Contributor
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2.1K Messages
2 days ago
Did you get an answer to your issue?
Channels can be made unavailable due to intermittent signal issues that only affect channels on certain frequencies. Were any of the channels unavailable during the time technicians were checking your signal? If techs reported good signal, but some channels were not watchable at the time, a poor signal would probably not be the cause of your issue.
Are the channels you mentioned network, switched digital video or a combination? If you're not sure, what market are you in? I may be able to check. If no user on your node is watching a channel in its frequency range, your desired channel may not be available initially. This can cause an issue when attempting to record an SDV channel, particularly in off-peak hours when it's more likely no other user will be watching. It may not record. To prevent a missed recording, activate the channel first by scheduling something to record at least one minute of that channel shortly before the desired program is scheduled to record.
When there is no signal, does changing to a different, network channel and then changing back to the original channel make any difference? Doing so should activate an SDV channel and would then allow live TV watching.
Have you verified you have the correct input source selected?
If you use a CableCARD, TiVo or retail Personal Video Recorder (PVR) device, you may need a tuning adaptor to view SDV channels. But, if your missing channels are only intermittent, this wouldn't be the cause of your issue.
Do channel issues only occur during bad weather? A faulty tap could cause an outage if water can get into the equipment.
Signal interference caused by electronic devices or walls can lead to channel loss.
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