New Contributor
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2 Messages
MeTV Picture Quality
Most of my channels are fine, but MeTV is terrible, constantly pixelating. Has anyone else observed this? I would think the problem is not my connection because it is only this channel exhibits the trouble.
Accepted Solution
CurtB
Honored Contributor
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2K Messages
10 months ago
I've experienced what Becky described with pixelation for one or more channel frequencies. I had a signal issue that disrupted TV for a few specific channels. If your pixelation is due to a Cox main line signal issue, your biggest hurdle to a solution is getting Cox line techs to fix it. The first thing you should do is contact cox.help@cox.com and include your full name, the service address and a description of your issue. If you know your neighbors who share your node, ask them if they're having a similar issue. If yes, ask them to contact Cox. You're more likely to get action if a number of people report the same issue.
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Becky
Moderator
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4.3K Messages
10 months ago
Hi CWC1, I know it's impossible to enjoy your shows when the picture keeps breaking up! I'm glad you reached out so we can get this resolved for you. I can help! Each channel you watch is on a different frequency. Pixelation, also called tiling, occurs due to a signal issue or interference on the specific channel frequency. This is why we can see issues on only one channel or a handful of channels. Your area has two MeTV channels available; channel 56 and channel 93. Which MeTV channel number are you watching?
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MasterMyDomain
Contributor II
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213 Messages
10 months ago
For me it's Rewind channel 819. It was doing this on my mini-box when my DVR was down, but then it also did it on my new DVR. It may have also done it on MeTV channel 808, but it's playing OK now. I'm just reporting it to confirm CWC1's problem. I don't need to have it fixed
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jmgahary
New Contributor
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1 Message
10 months ago
We are having the same problem and have been on 56 and 93. Have had techs come out twice and has not found a problem
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Myth9232
New Contributor
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6 Messages
10 months ago
I've seen this too, but (from my experience) MeTV doesn't always look great. My moms on that Verizon train and M*A*S*H be messing up for us on the regular recently...
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