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GMac6

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2 Messages

Friday, August 4th, 2023

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MeTv having audio and video problems. Jerky or out of sync.

For at least the last week, MeTv has had jerky video and audio dropout. Or, the sound and picture have been out of sync.

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2 years ago

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Becky

Moderator

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4.3K Messages

2 years ago

Hi GMac6, I've been able to confirm the issue with MeTV and I've escalated the problem on your behalf. I'm so sorry that this has been happening all week! I appreciate your post. I'll let you know if I get any further information. -Becky, Cox Support Forums Moderator

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Hana

New Contributor

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I too have been experiencing this same problem since Monday, July 31 on Channel 93, METV.  It is happening on all three of my TVs and I have tried both restart and system refresh in Help to no avail.  I am also getting a terrible echo in addition to the sound being out of sync and the jerky video at times.  It is clearly something happening with the signal coming into my home.

2 years ago

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Becky

Moderator

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4.3K Messages

Hi Hana, our video team is working with the network to resolve the issues. I'm so sorry this issue has interrupted your enjoyment of MeTV! Please know we're working to get this resolved. -Becky, Cox Support Forums Moderator

2 years ago

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CurtB

Honored Contributor

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2K Messages

2 years ago

A Forum search for MeTV will find many threads.  Your issue probably originates at the source.

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