Max Not Working

We noticed our MAX was not working on the 14th of August, 2024.  Same day we could not sign in to Apple+ and on the 16th Paramount+ would not show content.

The Error Message for Apple+ is either "Something went wrong.  Try again Later" OR "Check your Internet Connection."

The Error Message for Max and Paramount+ is "CONTENT NOT AVAILABLE...The Content you request is not available.  Please try again later."

Here is the message I sent to Cox Help Email Address a few minutes ago and am waiting to see what the response/suggestion is:

As suggested by Cox Moderators

Name — 

Address — 

Issues:

1. — Can’t sign into Apple+ on the Contour Box.  This started on 14 August 2024

2. — Max and Paramount Plus open to their “home page” but selecting any show and we receive a message stating “Content can't be displayed”.  This started on 16 August 2024


Netflix and Prime Video worked as of this email


Actions taken to date include:

— The Contour Box has been reset via the Contour Help Screen 4 times

— The Contour Box has been unplugged for 30 seconds and plugged back in 7 times

— The Locally Stored Data has been deleted 3 times

— Cox Chat Staff have “reset and rebooted the boxes remotely” 1 time

Any help in restoring the capability for us to stream 3rd party Apps on the Contour Box will be greatly appreciated

NOTE — The Apps work on our NON-Cox computers, phones, and tablets so we know our passwords and accounts are current and good standing



Joyce and Steve

exact messages I'm getting from Max. I tried calling customer support over the weekend and got someone in a call center who told me it was a Max issue and I should call them. It wasn't. I've also been through the steps you have and also with no resolution. 

I'm getting the "content not available" error message. I don't have Apple so I don't know about that. I can log in without problem though.