WomanoftheTides's profile

New Contributor II

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15 Messages

Wednesday, January 31st, 2024

Closed

lost video but have audio

I'm sure it's about the fact that I hit Contour and scrolled to apps to open up Netflix but I got impatient and pulled up Netflix on my computer instead.  I then exited out of netflix and got only the audio.  I tried hitting the guide button thinking that would bring the video back but it didn't.  Any ideas?

Oldest First
Selected Oldest First

Honored Contributor

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2K Messages

2 years ago

If you haven't rebooted the Contour receiver since that happened, I would start by doing that.

Honored Contributor

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1.9K Messages

2 years ago

try reseating the HDMI cable. 

New Contributor II

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15 Messages

I ended up calling them to get it fixed.  Thanks.

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