Skip to main content
sarah8000's profile
sarah8000

New Contributor

 • 

3 Messages

Sunday, April 30th, 2023

Closed

Lost mini box

We moved and need to discontinue service at our old house, but have a mini box on our account that we’ve lost…. Is there a charge for the missing equipment to close out the account?

Discussions

 • 

Updated 

2 years ago

894

2

0

0

Oldest First
Selected Oldest First
Bruce

Honored Contributor III

 • 

5.7K Messages

2 years ago

Yes, but I'm unsure the cost of a Mini box.  You can search lost at the following link:

www.cox.com/.../customer-service-agreement.html

1

sarah8000

New Contributor

 • 

3 Messages

There are no amounts listed anywhere in the customer service equipment, just a section that states that the equipment must be returned. 

2 years ago

0

Becky

Moderator

 • 

4.3K Messages

2 years ago

Hi Sarah8000, thank you for your post! My team can assist you with the issue of the lost mini box. Please email us at Cox.Help@cox.com so we can further assist you. -Becky, Cox Support Forums Moderator

2

0

sarah8000

New Contributor

 • 

3 Messages

I sent an email, but it seems like an easy yes/no question…. ?

2 years ago

0

Bruce

Honored Contributor III

 • 

5.7K Messages

Yes...Cox will charge you for the missing equipment before closing or reconciling your account.

2 years ago

0

Related Content

Loading...

Recent Discussions

View More

Loading...